Latest Inspection
This is the latest available inspection report for this service, carried out on 11th May 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Summerhill.
What the care home does well During the inspection we spoke with residents and relatives and surveys returned bythem, told us that staff treat them well. We saw that staff treated residents with respect and that residents were very comfortable and open in the company of staff. The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all of the information we asked for. All interested parties told us that the home continues to provide a good service, for example, relatives of and the residents and other professionals stated that they felt people are well looked after. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The home continues to let us know about things that have happened since our last key inspection, and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What the care home could do better: CQC have no requirements or recommendations at this time or as a result of this random inspection carried out. Therefore we are not going to change our inspection plan. We can however, inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Random inspection report
Care homes for adults (18-65 years)
Name: Address: Summerhill 211 Manchester Drive Leigh On Sea Essex SS9 3ET three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Sarah Axam Date: 1 1 0 5 2 0 1 0 Information about the care home
Name of care home: Address: Summerhill 211 Manchester Drive Leigh On Sea Essex SS9 3ET 01702475146 01702475146 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Tina Louise Jones Type of registration: Number of places registered: Conditions of registration: Category(ies) : SummerCare Homes Ltd care home 6 Number of places (if applicable): Under 65 Over 65 1 learning disability Conditions of registration: 5 Accommodation and personal care to be provided for a maximum of 1 service user who is over the age of 65 years. Maximum number to be cared for 6 (six). Personal care to be provided to 6 residents with a learning disability. The age of the service users will be between 18 and 65 years. Date of last inspection Brief description of the care home Summer Hill is owned and managed by Summer Care Ltd. The home provides accommodation on two floors for six people, who have a learning disability, one of whom is over 65 years of age. The home has four single and one double bedroom. Rooms are decorated to individual taste. A large kitchen, adjoining dining area and
Care Homes for Adults (18-65 years) Page 2 of 10 Brief description of the care home comfortable lounge provide pleasant communal accommodation. The home has an enclosed garden to one side of the house. A small amount of parking is available on the other side of the building. The Service User Guide and Statement of Purpose are available and are updated as required. The residents and their representatives are provided with this information and it is displayed for reference along with current Commission for Social Care Inspection reports too. At the time of this report the homes fees for current service users ranged from #453.18 to #768.39 per week but are variable as an increase of approximately 2.5 is applied annually. Care Homes for Adults (18-65 years) Page 3 of 10 What we found:
This was an unannounced random inspection carried out on the 11th May 2010 to look at four specific aspects of care. The four specific areas we looked at were, residents health care, peoples lifestyle, the home environment and staffing. The manager told us in the Annual Quality Assurance Assessment that each resident had a full assessment undertaken of their health and personal care needs and a care plan which describes how staff are to support the person. They also told us that staff received training people specific to the needs of the people who live at the home. Staff who we spoke with or who completed surveys confirmed that they received training and information to help them understand residents needs and to support them properly. When we visited the home we looked at the care plans for all residents and found that each person had an individual care plan. There was information recorded about how the person wished to be supported by staff and how they wanted to maintain personal care and hygiene. We looked at how staff supported residents with their health care needs. Each person had a health action plan, which described their needs and how staff were to assist and support them. We saw that staff supported residents to attend doctors appointments, receive medicines and to monitor their general health and welfare. We saw that all staff working in the home had received training and information so that they handled and administered medicines to residents in a safe way. If residents were capable of safely handling medicines they were fully supported to do this by the policy and procedures. We looked at reviews which had been carried out by the people who pay for people to live in the home (Social services, the health authority and relatives). We saw that peoples care had been annually reviewed by their social workers and that both were satisfied with how the way that residents were supported and cared for. We saw that all care plans were reviewed and amended where there were changes to the support that the individual needed. The manager told us that residents had all of the equipment that they needed and that bedrooms reflected each persons individual personality through their choice of furniture, decor and personal belongings. When we visited the home we were invited by some residents to view their bedrooms. We saw that these rooms were bright, clean and reflected each persons individual taste. Rooms were nicely decorated and decorated in colours, which residents told us they had chosen. During the tour of the building there were no apparent odours and residents rooms were all well maintained. All bathrooms, showers and toilet are in good working order, clean and provide plenty of facilities for all residents to use. Relatives and Residents who completed surveys or that we spoke with told us that the home is always fresh and clean. Residents we spoke with told us that
Care Homes for Adults (18-65 years) Page 4 of 10 they were happy with their home. We saw that there were procedures in place and that staff had training to promote good hand washing practices and to reduce the risk of infection. The home had sufficient laundry facilities available and was kept in safe and good repair. We saw that the home was well maintained, that checks were carried out regularly to ensure that equipment was in good working order. The manager told us that there had been improvements to the environment with the redecoration and refurbishment of some areas of the house. We saw that there is an on going maintenance plan and that repairs are carried out and completed within acceptable timescales. Staff who we spoke with or who completed surveys confirmed that they had training for universal infection control, health and safety and food hygiene. We could see by undertaking a tour of the home and by the training certificates kept in all staffs files. The manager states on the AQAA that, Our residents have opportunities to fulfil the lifestyles of their choice. Speaking with the residents they expressed that they felt the staff treated them with respect, dignity and supported them to live the lifestyle that they chose. During the inspection we saw that staff interacted well with people and listened to them. Staff were seen to be knocking on residents rooms before entering. Within the home there was a private phone that people can use in privacy and residents confirmed that they were actively encouraged to use this to stay in touch with relatives and friends. Residents informed us that they went to visit friends and family or had regular visitors into their home. Looking through all of the residents documentation, information laid out well what people choose to do with their time. All were age appropriate and to that persons individual understanding and skill. For instant some people went to educational day centres and classes, people carried out their laundry, cleaning of rooms and choosing from day to day their activities making sure people who live at the home were involved generally around the home. People had daily papers, books and games available to them thus making sure people had access to a number of interests. Around the home and in communal areas their were plenty of information available to staff residents and visitors such as, the statement of purpose and service user guide, the last report from CQC, complaint procedure and forms, safeguarding information, the homes quality assurance forms, staff training and residents meeting minutes. All residents confirmed that these meeting went ahead and in general they were kept well informed. . Looking within the kitchen it showed us that environmental health had recently inspected and that they had given the homes, food hygiene, safety, records, nutrition and quality of food a good rating. Documentation and by observation, showed us that, all foods provided were fresh, nutritional and of the residents choice. Records of what people had, their weight, individual dietary needs were well recorded and monitored. Within the residents files it showed us that likes, dislike and any food allergies were recorded,
Care Homes for Adults (18-65 years) Page 5 of 10 reviewed and changed when needed. Residents spoken with told us that they went out regularly to choose food and observation showed us that before meals were prepared all residents were asked what they wanted to eat. There was a four week menu in place that showed us that the likes of residents that were recorded in their information were reflected in the meals provided and that they had a varied and good quality of diet. This showed us that all residents tastes, dietary requirements, food safety monitoring, and individual choice is maintained to a good standard. Residents who completed surveys and who we spoke with said that staff listen to them and act on what they say. The manager told us that all staff had been at the home for some years and there had been little changes. They told us that all staff had a detailed job description in relation to their jobs, that they had an induction to the home when they started work and that they received both basic and specialist training to best support residents. (We saw this reflected in the staff files looked through.) Staff who completed surveys and that we spoke with told us that checks such as Criminal Records Bureau disclosures had been obtained before they commenced their employment. Staff also told us that they received training, which was relevant to their roles, helped them understand the needs of residents and kept them up to date with new way of working. They told us that they were aware of the homes policy for dealing with complaints and safeguarding people from harm. When we visited the home we looked at the policies and procedures around complaints. We saw that there was detailed information available for residents to assist them in understanding how to complain if they were unhappy. Residents we spoke with confirmed that they felt comfortable and confident to make a complaint and named who they would go to. There was also detailed information made available to staff once they commenced work at the home, which described their roles and responsibilities in reporting bad practice. This included a whistle blowing policy. This helped to assure staff that they would be protected from harassment should they need to raise concerns. We saw that all staff had undertaken training in recognising and reporting abuse or bad practices. There had been no complaints or concerns raised about the home since the last inspection. When looked at staffing levels (which are good) and how staff were recruited, trained and supported to meet the needs of residents. We looked at the files and information held for all members of staff. We looked at how staff were recruited to work in the home and saw that employment references were in place and that a full ten year employment history was checked for all people. We saw that staff had detailed job descriptions and information about their roles and the conduct expected of them. Criminal Records Bureau disclosures and Protection of vulnerable adults register checks were obtained before a person started work at the home. This helped to ensure that only people who were suitable were employed. We saw that staff were supported well by the management team, by undertaking yearly appraisals, regular supervisions and staff meeting and by looking through the recorded minutes of these events that were held within the premises. We saw that there was an ongoing programme for staff training and development. Staff undertook training in a wide range of topics including, communication methods, good health, safety and welfare care and people led strategies. What the care home does well:
During the inspection we spoke with residents and relatives and surveys returned by
Care Homes for Adults (18-65 years) Page 6 of 10 them, told us that staff treat them well. We saw that staff treated residents with respect and that residents were very comfortable and open in the company of staff. The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all of the information we asked for. All interested parties told us that the home continues to provide a good service, for example, relatives of and the residents and other professionals stated that they felt people are well looked after. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The home continues to let us know about things that have happened since our last key inspection, and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 7 of 10 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 8 of 10 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 9 of 10 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 10 of 10 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
