Latest Inspection
This is the latest available inspection report for this service, carried out on 23rd December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Summerlands.
Annual service review
Name of Service: Summerlands The quality rating for this care home is: The rating was made on: two star good service 2 0 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mary Cochrane Date of this annual service review: 1 0 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Westwell Leacon Ashford Road Charing Ashford Kent TN27 0EE 01233713454 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Counticare Ltd Number of places (if applicable): Under 65 Over 65 9 0 The maximum number of service users to be accommodated is 9. The registered person may provide the following category/ies of service only: Care home only ? (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Summerlands is registered to provide 24 hour accommodation, personal care and support for up to 9 adults with learning disabilities. The fees range from £1000 - £1500 pounds per week. The home is a modern detached property situated by a busy man road in a rural location on the outskirts of Ashford. There are 4 acres of well-maintained grounds
Annual Service Review Page 2 of 7 NONE 2 0 1 1 2 0 0 8 incorporating a large lake that, with prior agreement, may be used by the public. Residents have unrestricted use of a secure garden area with large patio, and assisted use of the lake area. To the front of the property is a large tarmac area for parking. There is a small detached day unit with snoozelem sited close to the main house. Service users accommodation is on two levels. The ground floor consists of four en suite bedrooms that are wheelchair accessible, a large lounge, dining room, kitchen, laundry and sunroom. There is access to the patio area from the lounge. To the first floor there are three bedrooms and the managers office. There is also a room that is currently being used as a sleep in room. Access to the first floor is by stairs. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key Inspection. This included: 1. The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2. Surveys returned to us by people using the service and from other people with an interest in the service. 3. Information we have about how the service has managed any complaints. 4. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 5. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 6. Relevant information from other organisations. 7. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was completed to a good standard and contained all the information we needed to do the annual service review. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. The home has consistently met the National Minimum Standards. The AQAA told us that equality and diversity is incorporated into all aspects of the service. Race, gender identity, disability, sexual orientation, age, religion and beliefs are promoted and incorporated into what they do. This means that people will be treated equally and as individuals. The AQAA indicates that Summerlands continues to provide good outcomes for the service users. The service actively seeks the views of people living in the home and involves them in the day to day running and planning. This includes input with menu planning, taking part in daily home chores and tasks, having input into activity planning outside and inside of the home. This is evidenced in the menu which highlights personal choice and in the monthly reports which shows when requests have been accomplished. Risk assessments are in place to allow individuals the right to take responsible risks. Annual Service Review Page 4 of 7 Each person has a key-worker. This makes sure that peoples views and are promoted and incorporated into the daily running of the home. The service provides weekly My Times for each service user. This is a one-to-one chat about areas of the house, their lives, activities, relationships, their wishes and aspirations. This is an opportunity for service users to make all their wishes and aspirations known. The AQAA said a good example of this is that three of the gentlemen at Summerlands went on holiday to Majorca this year, as they had all requested this in their talk times. Each person is supported daily to take part in social, recreation and activities which they choose, this includes the use of local amenities such as swimming, bowling and shopping. There have also been holidays to Butlins and an activity week of individual days out, to Thorpe Park, the zoo, the London Eye and France. There are also weekly service users meetings, when all service users sit down with the staff team to discuss any views, opinions or issues as a group. The AQAA told us that, after these meetings we set an action plan to ensure that the suggestions and requests and actioned as soon as possible. Each service user has a comprehensive support plan which is called My Plan. This is developed with each service user and covers all aspects of personal and social support, which also includes their health care needs. It includes a breakdown of their personal likes, dislikes and wishes on how they would like to be supported and treated. People are supported to make sure they stay healthy and get the input from community services. The AQAA said, The home has contact through the learning disability team for speech and language, behavioural therapist, epilepsy, OT and physio therapists. The individuals at Summerlands all access high street opticians and dental care. The home has a good relationship with the local GP and surgery who support the individuals with ongoing health care and medication reviews. In the last inspection report a recommendation was made for the company to look at the servicing, repair and refurbishment needs of the home and make sure that they are providing a maintenance service that meets these in a timely way. The AQAA told us that service users rooms have been decorated in the way people have chosen but maintenance still needs to be carried out in a more timely manner. We sent surveys to the home. We received five from service users, three from staff and one from a visiting professional. Service Users surveys were positive. They indicated they are looked after well and went out and about. A visiting professional said, the service is well organised and they make my work very easy. Staff told us, All the support needs of the service users are met. There is a good staff team. People are happy living and working here. Maintenance issues are not dealt with and are constantly unresolved.
Annual Service Review Page 5 of 7 Company cutbacks have affected what we can do with service users out-side the home. The home has received one complaint since the last inspection and the AQAA told us this was dealt with within 28 days. The staff receive the training they need to do their jobs effectively and safely and in the best interests of the people who live at the home. The home continues to let us know about things that have happened since our last key inspection. At the last inspection it was stated that the home provides good outcomes for the people who live there. This review has told us that Summerlands continues to improve and develop its standards and indicates that the home is performing as well it was at the last key inspection. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 19th November 2011 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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