Care Home: Sunningdale Nursing Home

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Annual service review Name of Service: Sunningdale Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Keith Jones Date of this annual service review: 1 8 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 87 Upper Gungate Tamworth Staffordshire B79 8AX 0182769900 0182769977 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Restful Homes (Tamworth) Limited Number of places (if applicable): Under 65 Over 65 0 42 42 42 The maximum number of service users who can be accommodated is: 42 The registered person may provide the following category of service only: Care Home with Nursing (Code N); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 42 Physical disability (PD) 42 Physical disability over 65 years of age - (PD(E)) 42 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Sunningdale Care Home is registered to offer residential and nursing care to 42 Older people over 65 years of age. Sunningdale Nursing Home occupies converted premises that have been extensively extended within its own grounds. It is near to Tamworth Town Centre and a good communication network of road and rail services. There are 32 bedrooms of which 22 are single (six en suite) and 10 doubles (two en suite). All Annual Service Review Page 2 of 7 None rooms have wash/hand basins, there are five bathrooms including two Argo recliner baths and adequate toilet facilities. There are two lounges and one dining room provided on the ground floor. The grounds offer adequate parking space, but no garden areas for people to take advantage of, other than a small patio area at the rear of the home. Teams of care assistants reporting to trained nurses provide care, and a care manager (RGN) is in charge. Several GP practices service the home along with a local pharmacist. NHS professionals and facilities are accessed when required and the home provides transport for surgery/hospital attendances. Activities and outings are facilitated and there is strong links with the local community. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information received and asked for, since the last key inspection conducted on the 07/12/07, and an Annual Service Review completed on the 16/03/09. This included: 1 The Annual Quality Assurance Review (AQAA) completed by the Registered Manager, received on the 25/09/09, including a self assessment on how well outcomes have been met, and numerical information about the service. 2 Surveys returned to us by people using the service, relatives and by others with an interest in the service. 3 Surveys were sent to staff members for a confidential response. 4 Any complaints we have received, and information we have about the how the service has managed concerns, complaints and allegations. 5 Information received through notifications of things that have happened in the service in the past 12 months. 6 The previous Key Inspection report (07/12/07), Annual Service Review completed on the 16/03/09, and the results of any other visits we have made in the last 12 months. 7 Relevant information from other organisations. 8 What other people have told us about the service. What has this told us about the service? The Home sent us their Annual Quality Assurance Review (AQAA) when we asked for it. It was well written, comprehensive, and gave us the information we asked for, with clear evidence of how the service operates, and has performed over the past twelve months. We looked at the information received, and our judgement is that the Home is still providing a good service, and that they know what further improvements can be made. There is an honest appraisal of areas for review, and positive steps taken to those areas, and for general improvement throughout. We forwarded 15 surveys to people living in the Home and their relatives, with 14 returned, most completed with the assistance of staff and relatives. There is a continuing and constructive approach to receiving the views of people who use the service. Regular meetings with people using the service, relatives, and representatives, including a Matrons forum, provide a platform for views to be shared and discussed, and for ideas to be implemented. This included items such as continuing maintenance and upgrade of garden facilities with the front area of the home, lawned, secluded, and secured for people and families to enjoy. The AQAA informed us that new equipment has been acquired for specific needs of individuals, and that there is a more Annual Service Review Page 4 of 7 personalised presentation and choice of lounges, communal areas and bedrooms. There has been continuing enhancement in the presentation and comfort of the living environment, with redecoration and replacement furnishings. We recognise that seasonal menus are in place, influenced by people using the service, families and staff. Sessions for multi-disciplinary meetings are held with external professionals to gain more input with relatives and representatives. This personcentred approach complements a promotion for people to participate in the care planning and reviews, to meet their needs. This has been demonstrated recently in the formulation of a group pandemic flu plan with the Primary Care Trusts, in order to allocate provisions and mass vaccinations, if required, in light of the present swine flu outbreak. The service benefits from a stable workforce, with a reported high morale and motivation. Staff training is a continuing area of development with in-house, and specialist trainers, in maintaining a continuing participation in the National Vocational Qualification (NVQ) programme, and appropriate courses that involve all the staff employed. We have recognized the efforts to provide training in the Mental Capacity Act , including attention to Deprivation of Liberties, reinforcing the review and development of incorporating new legislation into existing policies and procedures. Of the 14 surveys received, all declared their satisfaction with the quality of care, staff, and services offered, and that they are happy living there. These were consistent with the previous inspection report and judgements made at that time. Comments such as: The Home caters for all my needs, and I feel that all members of staff are very approachable with problems that I might have. They make me feel a valued person within the Home. The staff always make sure I have all my needs met, and treat me with respect. Helps me with my independence and dignity, caters for all my needs, and am satisfied with the care I receive from the members of staff. We were informed about important events, including incidents and accidents that have happened since the last inspection. The Home is managed in a way that shows it has the interests of the people using the service as the focus of activity. During this period there have been no allegations made to, or complaints received by CQC, and people that responded to our survey stated that they know how to raise concerns. The service also told us that they had received no major complaints, and have dealt with the general concerns immediately to the satisfaction of all concerned. The Home continues to let us know about things that have happened since our last key inspection, reporting to us any issues that may affect people that live there. They work well with us, and have shown us that their service continues to provide good outcomes for the people who use it. There has been no other information received from either other organisations, or comments from other people. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We believe that the quality of the service continues to provide a good standard of care and service to residents. We will do a Key Inspection before November 11th 2010, to review our assessment of the Care Home. However we can inspect the service at any time if we have concerns about the quality of the service, or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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