Care Home: Sutton Court

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Annual service review Name of Service: Sutton Court The quality rating for this care home is: The rating was made on: two star good service 1 7 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Judy Gossedge Date of this annual service review: 0 9 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 69 Chesswood Road Worthing West Sussex BN11 2AB 01903234457 01903211071 courthomes@btopenworld.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Sutton Court Nursing Home Ltd Number of places (if applicable): Under 65 Over 65 10 0 The maximum number of service users to be accommodated is 10. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Sutton Court is a care home registered to accommodate up to ten people with a learning disability. The premises is a converted period house close to Worthing town centre, with access to public transport nearby. Accomodation is provided over two floors and all bedrooms are single occupancy. The service is privately owned and the registered provider is Sutton Court Nursing Homes Ltd. Mr Ramdin is the registered proprietor and Mrs Michele Pullen is the registered manager in charge of the day to day running of the home. 1 7 0 2 2 0 0 9 Annual Service Review Page 2 of 6 The fees at the time of the review are from £800.00 to £1.100 per week. A Statement of Purpose and Service Users Guide is available to reference in the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It details improvements made over the last twelve months, and these include: The service continues to provide suitable accommodation and individual support for each resident. Family and social contact and education and training are encouraged. New and in depth care plans have been developed. Residents continue to be encouraged to pursue their own interests and hobbies and plan their annual holidays. Residents health care needs are monitored and health care action plans have been implemented for all residents. Residents meetings are recorded. There are monthly health and safety checks. Risk assessments are updated regularly. The shared areas, and specific rooms have been refurbished. A new bathroom has been installed upstairs. New garden furniture has been purchased. Through training staff have gained experience and knowledge in implementing interventions required. The quality assurance questionnaires have been completed by family and residents. We looked at the information in the AQAA and our judgement is that the service is still providing a good service and that they know what further improvements they need to make. The last key inspection of the service was undertaken on 17 February 2009. The report was generally positive about the services provided and all the outcome areas were rated as good. No Requirements or Recommendations have been made following the inspection. At the time residents and staff were able to comment about the service provided. Further feedback from residents through surveys has been sought as part of this review. Comments received when asked what the home does well were, respect us, everything, and look after me. Annual Service Review Page 4 of 6 The AQAA did not detail that an electrical certificate was in place. This was discussed with the manager, who stated that a certificate was in place and was due to be renewed and this would be addressed. The AQAA details there has been no complaints received and no safeguarding adults referrals made The AQAA details the organisation has a system in place for monitoring its own standards of care delivery. What are we going to do as a result of this annual service review? There will be no change to the inspection plan and will do a key inspection by 17 February 2012. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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