Care Home: Swallows Residential Home

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What the care home does well While we were at the home we were able to talk to some of the residents, they all told us that were happy living at the home and that the staff looked after them well. No one had any concerns to raise and the conversation was lively and congenial. Everyone we saw looked comfortable and relaxed and the home was clean and well maintained. One resident told us that they had helped choose the wallpaper for the lounge and told us how the staff had pinned samples of several different wallpapers up so they could see which looked better in the room. What the care home could do better: Mrs Burrows, who is a joint owner and has managed the home since February 2008 must ensure that she carries out all her responsibilities under regulation 37 and must ensure that she complies with requirements under regulation 19. Random inspection report Care homes for older people Name: Address: The Swallows Residential Home Helions Bumpstead Road Haverhill Suffolk CB9 7AA The quality rating for this care home is: The rating was made on: One star adequate service 30th June 2009 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead Inspector: Care Homes for Older People Date: Page 1 of 10 Ann Wiseman 1 9 0 3 2 0 1 0 Care Homes for Older People Page 2 of 10 Information about the care home Name of care home: Address: Swallows Residential Home Helions Bumpstead Road Haverhill Suffolk CB9 7AA 01440714745 01440761315 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Burrows Care Homes, Miss Annmarie Burrows, Mrs Donna Burrows, Mr Harold Burrows Vacant Care Home 16 Name of registered manager (if applicable): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Old age, not falling within any other category Number of places (if applicable): Under 65 0 Over 65 16 Additional conditions: Date of last inspection: Brief description of the care home: 3 0 0 6 2 0 1 0 The Swallows Residential Home offers care and accommodation for up to sixteen older people situated on the outskirts of the town of Haverhill in a rural position. The home is a converted bungalow so all the accommodation is on the ground floor, this makes all Care Homes for Older People Page 3 of 10 areas of the home accessible to everyone living in it. All bedrooms are single occupancy with one room having an en-suite toilet facility. The home came under the management of the present owners in June 2005. The owners, who are family members, trade as Burrows Care Homes and they are the registered persons, Mrs Burrows has managed the home since February 2008. The fees range between £362 and £500 per week. People thinking of moving into the home should consult the manager for current fees. The cost of newspapers, chiropody, hairdressing and some transport is not included in the fees. Care Homes for Older People Page 4 of 10 What we found: This random inspection was carried out to check that the requirements made at the last key inspection on 30th June 2009 have been complied with. The requirements were mainly focused on health and safety in the home. We also wanted to discuss some issues raised by a safeguarding alert made by the manager. We arrived at the home at 9.20am and stayed until 3pm. While we were at the home we talked to the manager, Mrs Donna Burrows, some staff members and the residents. We examined some of their records and we had a look about the home to see if the health and safety and other requirements had been completed. We also had an opportunity to meet members of a consultancy company that Mrs Burrows is using. In October 2009 an incident occurred in the home, which involved the police and charges were made against a staff member. The incident was not immediately reported to us, nor was any action was taken at that time to assess what risk the staff member posed to the residents. Mrs Burrows told us that she had not considered it necessary to report the incident or to suspend the member of staff. Under Regulation 37, of the care homes regulations, the registered person is required to give notice without delay of the occurrence of any allegation of misconduct by the registered person or any person who works at the care home. The incident was only referred to the local authority safeguarding team once it was bought to our attention by a different agency and we had approached the manager for details of it. When asked, Mrs Burrows told us that she hadnt made a safeguarding alert so we advised her to make one. During this inspection we asked Mrs Burrows to show us some records regarding the suspended staff member. She was unable to produce the documents immediately, but was eventually able to provide the information we needed. The details we wanted were contained in a risk assessment Mrs Burrows had written after the incident, in January 2010, to determine the risk of allowing the staff member to continue to work in the home. In it she decided that there was a low risk to the residents and did not suspend the staff member at that time. A safeguarding strategy meeting was called by the local authority to discuss the incident and the staff member was eventually suspended without prejudice several days after the meeting We examined the Criminal Records Bureau checks for the staff working in the home and found that only the top half of the records had been retained for examination. This is enough evidence to show that the checks had been carried out, but doesnt show whether any offences had been identified. If a CRB does show offences it is recommended that a risk assessment is carried out to establish if the staff member posed a risk to the residents. We note that the latest CRB undertaken for the suspended staff member was done in September Care Homes for Older People Page 5 of 10 2007. It is considered good practice that CRB checks are repeated every three years for all people working in a care home. It may be prudent to redo the check for this particular staff member. In discussions with the manager and the assistant manager we were informed that all of the requirements made at the last inspection had been complied with. The statement of purpose has been updated and revised and we saw that the radiators, that had previously caused concern, had been covered to stop people burning themselves if they came into contact with them. The fire officer visited the home on 10th September 2009 and has sent us a copy of the report he wrote. In it, the fire officer upheld issues we had identified during the key inspection carried out on 30th June 2009 and recorded other deficiencies which are required to be addressed for the home to comply with The Regulatory Reform (Fire Safety) Order 2005. During this visit we saw that work had been done to rectify the deficiencies. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 6 of 10 Are there any outstanding requirements from the last inspection? Yes Outstanding Statutory Requirements These requirements were set at the last inspection. They may not have been looked at during this inspection, as a random inspection is short and focussed. The registered person must take the necessary action to comply with these requirements within the timescales set. No. Standard Regulation Requirement Timescale for action No Care Homes for Older People Page 7 of 10 Requirements and recommendations from this inspection Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 37 The manager must ensure that regulation 37 notifications are made in a timely manner. Under Regulation 37, of the care homes regulations, the registered person is required to give notice without delay of the occurrence of any allegation of misconduct by the registered person or any person who works at the care home. 30/04/2010 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No. Refer to Standard Good Practice Recommendations 1 29 The manager should consider how often she feels it is prudent to renew Criminal Records Bureau checks and under what Page 8 of 10 Care Homes for Older People circumstances they should be done earlier. There is no required time scale when criminal record bureau checks should be repeated. It is for the provider to decide how often they will ask staff to undergo the check. It is considered good practice to redo them every three years. 2 29 If a Criminal Records Bureau check does show offences it is recommended that a risk assessment is carried out to establish if the staff member posed a risk to the residents. Care Homes for Older People Page 9 of 10 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards – Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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