Latest Inspection
This is the latest available inspection report for this service, carried out on 25th September 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Swan House.
Annual service review
Name of Service: Swan House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sarah Bennett Date of this annual service review: 1 2 0 8 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 6 Newholmes Monyhull Hall Road Kings Norton Birmingham B30 3QF 01214442710 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability sensory impairment Conditions of registration: South Birmingham Primary Care Trust Number of places (if applicable): Under 65 Over 65 6 6 6 0 0 0 The home can accommodate six people with a learning disability under 65 years. The home can accommodate three named people over the age of 65 years Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Change of manager who has applied to be registered with us. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Swan House is a purpose built bungalow on the site of what was previously Monyhull Hospital. South Birmingham Primary Care (NHS) Trust manages the staff and the home, and Family Housing Association own the premises. At present the home accommodates six men. The men all have a Learning Disability and some people have impaired mobility. The accommodation comprises of six single bedrooms, a communal lounge, dining room, a separate toilet, adapted bathing facility in the bathroom,
Annual Service Review Page 2 of 7 shower room, kitchen and laundry room. The home has a garden at the rear and side of the home, with garden furniture and seating areas. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection on 30th June 2008. At this inspection we rated the home as providing good outcomes to the people who live there. We looked at: The annual quality assurance assessment (AQAA) that was sent to us by the manager. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave some numerical information about the service. What the home has told us about things that have happened in the service, these are called notifications and are a legal requirement. Surveys received from relatives of two of the people that live at the home and three staff that work there. The previous key inspection report. What has this told us about the service? The home sent us their AQAA when we asked for it. The AQAA told us about how the home continues to make improvements since our last visit to ensure the best outcomes for the people who live there. For example, since our last visit a number of improvements have been made including: The recommendations from the last inspection have been met. The home is developing a circle of support system instead of a key worker system. This acts as a community around the person who decides who to invite to regular meetings to help them accomplish their personal goals. A facilitator is usually chosen from within the circle to ensure that things are done. This gives the person more opportunity and greater support to achieve their goals. The people living there are actively involved in their care plans and risk assessments. These are regularly evaluated and goals are set for the person. This helps staff know how to support each person to meet their needs. A relative said, They could do better by having more outside trips and activities. The manager stated in the AQAA that opportunities for people who live there to go on day trips and holidays have increased. They plan to fully improve care plans and health action plans to ensure they are person centred and accessible by involving speech and language therapists. This will help increase the involvement of the people living there in these. A carers group has been established with relatives of the people living there getting together to discuss current issues and concerns. This group is chaired by a relative of a person who lives there. Annual Service Review Page 4 of 7 A relative said, My only comment is that the bungalow is looking very shabby, carpets are badly in need of replacing, the flooring in the dining room is in need of attention and the decor is poor. The manager stated in the AQAA that some redecoration has commenced and new furniture has been purchased for communal areas. New specialised beds have been purchased for two people. They have purchased new pots, tubs and baskets to ensure the outside area is pleasant. The people living there have been involved in this. They plan to liaise with Family Housing Association about future decoration of the bungalow. This needs to continue to ensure that people live in a homely and comfortable environment. A relative said, They could do better by making sure that the required staff are always available. The manager stated in the AQAA that they plan to continually re assess the staffing ratios to ensure this meets the needs of the people who live there. The manager said that long term sickness has impacted on the home resulting in high use of bank staff but sickness is being managed positively within the organisations revised sickness policy. Staff changes in the last 12 months have created a period of uncertainty for the people living there. To continue to make improvements the manager stated that they are planning a staff away day to build positive team working and positive communication within the team. Staff said, With more staff we could offer better 1 to 1 service for example, shopping and holidays and allow better coverage of shifts with less bank staff used. Several staff have completed training in health and safety and infection control so they know how to keep the people living there safe from harm. Up to date risk assessments are in place to ensure activities support both the people who live there and staff to do these activities in a safe manner reducing any possible risks. Relatives said, The care is very good. The staff are very attentive to the residents needs. Today, I have had the pleasure of meeting the new manager. I hope he gets the support to do the job that he is obviously very keen to do. The general care is exceptionally good and I have no complaints in that direction. Staff said, Staff are trained extremely well. Great staff working team, which helps the home to run a lot smoother. The people living there are happy with the permanent staff. I think the levels of care that is provided is very high and meets all categories in care standards. Excellently run. I know what to do if someone has concerns about the home. There are enough staff to meet individuals needs. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and they know what further improvements they need to
Annual Service Review Page 5 of 7 make. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 30th June 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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