Latest Inspection
This is the latest available inspection report for this service, carried out on 26th May 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Syne Hills.
Annual service review
Name of Service: Syne Hills The quality rating for this care home is: The rating was made on: two star good service 1 2 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Tobias Payne Date of this annual service review: 1 7 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Syne Avenue Skegness Lincolnshire PE25 3DJ 01754764329 Telephone number: Fax number: Email address: Provider web address:
info@synehills.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : learning disability old age, not falling within any other category Mrs Jean Sweeney Number of places (if applicable): Under 65 Over 65 2 0 0 33 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Syne Hills care home is set in a quiet residential area of Skegness. It provides accommodation for 35 people 2 with a learning disability and 33 old age not falling within any other category. A dedicated intermediate care service is not provided by the home. The home is a large Victorian building set in extensive landscaped gardens, which leads to the sand dunes and the seafront. The home is a two-storey building with access to the second floor being provided by stairs and a passenger lift. Recently a ground floor extension has been added to be used for short term care. The home offers accommodation in 21 single rooms and seven double bedrooms. Public transport passes the care home. The home is close to shops, pubs and other local amenities. A car park is provided at the front of the care home. At the time of the key inspection on the 12/1/2009 the weekly fees ranged from £348 - £500 depending on each persons assessed needs. Additional charges are made for services such as chiropody, hairdressing and toiletries. Information about these costs as well as the day-to-day
Annual Service Review Page 2 of 6 1 2 0 1 2 0 0 9 operation of the home, including a copy of the last inspection report, can be found in the homes statement of purpose and service users guide. These documents are available in the reception area. An additional copy is kept in the homes office. These documents are made available to all new potential people. The homes Website Address is www.synehills.co.uk Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The manager sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and and detailed and gave us all the information we asked for. The manager told us that they continue to ensure that people coming to the home are provided with information about the home in the form of a service users guide. People are encouraged to visit the home, meet staff and people living in the home before they decide to live there. They are assessed by the manager and this involves the person and other people connected with their care and support. A person centred care plan is provided with each persons involvement. They continue to provide a varied social activities programme. The manager told us that the care plans are updated on monthly. They ensure that the person and family are included in review process. They ensure that comprehensive risk assessments are carried out for nutrition, tissue viability, continence, moving and handling and use of bed rails. Over the last year they have continued contact with the local community by providing open days which have included strawberry fayre, residents partys and outings. The manager has reviewed the way care is recorded. They have also increased the amount of outings during Summer months for residents and obtained a 3 Star excellent rating with Lincolnshire County Councils Quality Assurance Framework. They have also maintained the Investor in People award in recognition of their commitment to staff development. The manager told us that they have introduced profiling beds for people with higher dependency and increased the number of staff with a National Vocational Qualifications. They told us that they have improved landscaping to the front garden, refurbished a bathroom facility and improved the driveway marking. They have introduced 10 stage air purifiers that have directly reduced the amount of colds/chest infections and flu virus caught by the people living in the home. Annual Service Review Page 4 of 6 We looked at the information in the AQAA and our judgement is that the care home is still providing a positive service and that they know what further improvements they need to make. They would like to maintain the homes appearance and approach to the home. They want to continue to obtain the views from the people about the quality of services they provide by quality assurance surveys. They want to increase the level of staff with a National Vocational Qualification. The manager told us that they want to offer outings to local events which includes theatre matinee showings and continue to ensure outings are available to all people regardless of ability. They also want to offer more hands on baking afternoons that have proved successful and themed events such as Halloween, Guy Fawkes, Valentines and charity events. We did not on this occasion send out any surveys but there was no evidence to show that the people living in the home are not being cared and supported by staff who are skilled in delivering care. Staff continue to be recruited correctly with a check by the Criminal Records Bureau. Staff continue to receive an induction training programme. Their training has included mental capacity and deprivation of liberty safeguards to identify and protect the peoples rights and choices. They have a Training and Activity Co-Ordinator. They have increased the number of staff with nationally recognised National Vocational Qualifications to 50 with level 2. In addition 6 staff have NVQ level 3. Training over the year has covered, dementia awareness, medication, moving and handling, safeguarding adults, fire prevention and health and safety. All staff have received infection control training. Staff receive regular supervision and support. There is an established quality assurance system and the home achieved three stars excellent care service by the Lincolnshire County Council Quality Assurance Framework. The home continues to let us know about things that have happened over the last year and they have shown that they have managed issues well. They and us have received no complaints or safeguarding adults issues over the last 12 months. What are we going to do as a result of this annual service review? The information we have tells us that the service continues to provide positive outcomes for the people who use the service. We are not going to change our inspection plan. The next inspection of the service will be based on the Fees and Frequency Regulations (2007) and the assessment of risk. Annual Service Review Page 5 of 6 Reader Information
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