Latest Inspection
This is the latest available inspection report for this service, carried out on 26th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Tamarisk.
Annual service review
Name of Service: Tamarisk The quality rating for this care home is: The rating was made on: two star good service 3 0 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kim Rogers Date of this annual service review: 1 4 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 48 Leonard Road Greatstone New Romney Kent TN28 8RX 01797364562 01797361702 alfiesid@aol.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Miss Laura Ann Martin Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users who can be accommodated is: 3 The registered person may provide the following category of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Learning disability - LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Tamarisk is registered to provide personal care and support for up to 3 adults with a learning disability. Ms Laura Martin is the registered provider/manager. The home provides spacious, wheelchair-accessible accommodation. The property is a detached bungalow with 3 single bedrooms. There is and additional room used for staff sleep-in duties and a small therapy room with equipment to help posture and to provide sensory stimulation. There is a bathroom with shower, kitchen, lounge and conservatory. The laundry is situated in the garage. 3 0 1 0 2 0 0 8 Annual Service Review Page 2 of 6 Tamarisk has a garden at the rear of the property with shrubs, lawn, patio area and a swing. The front and side areas are laid to concrete for parking. The home is situated in a quiet residential area of Greatstone; within a short walk are the beach, pub, newsagents, hairdressers and convenience stores. Tamarisk has a minibus with tail lift and also another vehicle to transport residents. There is a local bus service to the nearby towns of Lydd and New Romney, which are approximately 3 miles away. The fees for this service range between £1000 and £1700 with additional charges for hairdressing, aromatherapy and transport costs. For more information please contact the Provider. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The last key inspection of this home was 30/10/08. We found that the people who use the service experience good outcomes. We made two requirements at this inspection and the AQAA shows that these have been met. The manager completed the AQAA (Annual Quality Assurance Assessment) and returned it when we asked for it. The AQAA gives some evidence of what they do well. Some parts of the AQAA have very little information about what could be better and how they intend to further improve outcomes for the people who use the service. Throughout the AQAA they say they cannot think of how they might improve. This means that outcomes for the people who use the service may not improve. The AQAA shows that issues relating to equality and diversity are understood and supported. The AQAA gives evidence of how the home is value for money. The AQAA shows that they continue to seek and listen to the views of the people who use the service and their advocates. They are working on developing communication tools so that everyone can give their views and opinions. The manager and staff have had training relating to the Mental Capacity Act and have reviewed and updated policies in line with this legislation. The AQAA tells us that they continue to carry out assessments before a person moves in and offer trial stays. The AQAA says they have no plans for improvement in this area. The AQAA shows that staff develop care plans with people and their friends and families. The AQAA shows that they continue to support opportunities for activities. People have the support they need to access local community facilities. They do not tell us how they involve people in the day to day running of the home, for example, with the cooking and cleaning. Annual Service Review Page 4 of 6 They continue to work with health professionals to ensure that people remain well and healthy. People have support to attend health appointments. The AQAA does not tell us much about how they support peoples personal care needs and does not tell us much about how they ensure that people have support to take some control over their medication. They do have a new medication policy which they sent to us and staff have had medication training. They have a policy and procedure in place for safeguarding vulnerable adults. Staff have training in how to recognise and respond to possible abuse or harm. They have a complaints policy. The AQAA shows they have had no complaints since the last inspection. The AQAA shows that the home environment continues to meet peoples needs. They have put more pictures and photographs up and have purchased two birds in an aviary. The AQAA shows there is a low staff turnover so staff are longstanding and know service users well. The induction is in line with the Minimum Standard and recruitment checks are carried out before a person starts work at the home. The frequency of staff supervision has been increased and half of the staff has a National Vocational Qualification in care at level 2 or above. The management of the home is stable. The AQAA shows the required health and safety checks are carried out of the premises and equipment. The AQAA shows they have all the policies they need so staff and service users have the reference guides they need on all subjects. From the evidence we have our judgement is that the home continues to provide a good service. What are we going to do as a result of this annual service review? We will continue to monitor the service and will carry out an inspection if we feel service users are not safe or if we suspect a breach of regulations Annual Service Review Page 5 of 6 Reader Information
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