Latest Inspection
This is the latest available inspection report for this service, carried out on 15th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Tewin Road (1).
Annual service review
Name of Service: Tewin Road (1) The quality rating for this care home is: The rating was made on: two star good service 1 9 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jeffrey Orange Date of this annual service review: 1 4 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 1 Tewin Road Leverstock Green Hemel Hempstead Hertfordshire HP2 4NU 01442214796 01442244250 tewin.manager@hotmail.co.uk www.CareTech-uk.com Caretech Community Services Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: This home may accommodate 6 people with learning disability or physical disability (when associated with learning disability). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The previous registered manager has moved to another Caretech service. An acting manager is in place. 1 9 0 1 2 0 0 9 Number of places (if applicable): Under 65 Over 65 6 6 0 0 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Tewin Road provides respite care for up to six people with a learning disability and associated physical disabilities. It can also provide day care for up to two people. Annual Service Review Page 2 of 6 There are approximately fifty clients that currently use the service, staying for different periods of respite at different frequencies. There are two shared care beds for service users with a physical disability. The building is an ordinary detached two-storey house in a residential neighbourhood, close to parkland. The home has a lounge, dining room, small office, laundry room and kitchen. There are two bedrooms on the ground floor for use the use of shared care clients with physical disabilities and an assisted shower room. There are four bedrooms on the first floor and two bathrooms. Fees at the home are determined on an individual basis following assessment. Copies of the latest report on Tewin Road by the Care Quality Commission (CQC) are available in the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received about Tewin Road since the last key inspection in January 2009. This includes the annual quality assurance assessment (AQAA) recently submitted by the home. The AQAA is a self-assessment document that focuses on how well care outcomes are being achieved for the people who use Tewin Road for respite care. The AQAA also includes some useful statistical information, for example details of staff training and any complaints received. We have sent surveys to people who stay at Tewin Road for periods of respite care and to other people who have experience of the respite care service operated from Tewin Road. Where these have already been received, they have been used to inform this report, any received after this report has been finalised will be recorded and assessed and will be used to inform the future regulation of Tewin Road. We have also made use of any comments or information received about Tewin Road since our last inspection; this could be from health and social care professionals associated with Tewin Road or any other people who are associated with Tewin Road in some other capacity. We also receive information from Tewin Road in the form of notifications about any significant events affecting the home or the people staying there. What has this told us about the service? Since the last inspection in January 2009 the registered manager has moved from Tewin Road to manage another Caretech service. Tewin Road is currently being managed by an acting manager who was responsible for submitting the AQAA. This was very well completed, providing an effective, thorough and realistic appraisal of the service, including information not only about where good standards of service have been achieved but also identifying where improvements can be made and the action being taken to achieve this. The AQAA commits the acting manager to register with the Care Quality Commission(CQC) as early as possible which is important in order to comply with regulations and to allow the fitness of the acting manager to be formally established. The AQAA includes details of steps taken to ensure the home meets the diverse needs of people who use the service for respite care, including provision of specific diets and activities to meet the varied cultural and religious needs of people using the service. The AQAA informs us that there have been no complaints received in the past 12 months and also that of six permanent care workers five have achieved the required level of NVQ qualification in care. In the AQAA the home give details of the quality assurance process they have undertaken to allow people to give feedback on the service provided. Some of the comments recorded are; Please thank all the staff for helping XXX and making their Annual Service Review Page 4 of 6 stay with you so happy. It makes a parent enjoy and relax on their week away, knowing that they are contented in your care and Thank you for letting me come to Tewin Road, I like my room... thank you staff for helping me The CQC have not received any concerns or complaints about Tewin Road in the period since the last key inspection in January 2009. The AQAA identifies as areas for further improvement, work on developing my plan documentation and care plans in general to ensure they contain the best and most up to date information and to continue to work with people who use the service in order to identify the key skills they need to help them attain their goals. The assessment of Tewin Road following the last inspection was that it is a service that achieves good care outcomes for the people who use it. No events have occurred or information been received since then to suggest that assessment is still not valid and appropriate. What are we going to do as a result of this annual service review? We can inspect Tewin Road at any time if we have concerns about the care, welfare or safety of people who use it for respite care. There is currently nothing to indicate that an inspection is required in the immediate future. The CQC will monitor progress with the process of registration by the acting manager as this is a key determinant of whether a service requires an early inspection. As with all registered care services information will continue to be gathered and the performance of Tewin Road will continue to be assessed and evaluated, with appropriate activity being undertaken as indicated. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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