Latest Inspection
This is the latest available inspection report for this service, carried out on 24th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Alan Shearer Centre.
Annual service review
Name of Service: The Alan Shearer Centre The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Elaine Malloy Date of this annual service review: 1 1 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: West Denton Hall West Denton Newcastle upon Tyne NE15 7LT 01912678128 01912675540 carol.harrison@stcuthbertscare.org.uk www.alanshearershortbreakcentre.org.uk St Cuthberts Care Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability sensory impairment Conditions of registration: Number of places (if applicable): Under 65 Over 65 8 4 8 0 0 0 Should a service user aged 16 or 17 years of age be admitted, an upper age limit of 25 years will apply for anyone else using the service at the same time. The maximum number of service users who can be accommodated is: 8 The registered person may provide the following category of service only: Care Home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Learning Disability, Code LD, maximum number of places 8 Physical Disability, Code PD, maximum number of places 4 Sensory Impairment, Code SI, maximum number of places 8 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Annual Service Review Page 2 of 6 The Alan Shearer Centre is a service for people with disabilities and their carers that is situated in the West End of Newcastle upon Tyne. The centre was created within West Denton Hall, a former manor house set in its own grounds. There are extensive activity facilities including sensory rooms, hydrotherapy pool, cinema, ball pool, craft room, internet cafe, a sensory garden, and outdoors play and walk areas. The centre provides a short break service to adults and children, who stay at different times. Services for children are registered with OFSTED and inspected separately. The short break service is on the upper floor of the centre and can be accessed by a passenger lift. The accommodation consists of a lounge and dining area, small kitchen, eight bedrooms each with en-suite facilities, bath and shower rooms, and a laundry and sluice. A guide to the service, details of fees and inspection reports are available from the centre. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last annual service review or key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. The AQAA told us about the improvements the service has made in the past year. These include: Introduction of an easy read Statement of Purpose and plans to provide this information about the service in DVD format. Employment of a Learning Disability nurse to assist the manager with assessing the needs of people using the service. Risk assessments and care plans are now evaluated during each persons stay at the centre. The staff handover procedure has been made more formal to make sure information about people using the service is appropriately passed on to the next shift. Staff have had training on The Mental Capacity Act, Deprivation of Liberty, Makaton, administering Midazolam medication and assisting people with PEG feeding. The activity centre within the Alan Shearer Centre is starting to offer life skills activities that people using the short stay service can access. Annual Service Review Page 4 of 6 Meetings are held to get the views of people using the service. The complaints procedure is always included on the agenda for these meetings. A part time domestic member of staff has been employed to keep the centre clean and hygienic. More staff have achieved Learning Disability Qualifications and National Vocational Qualifications. New processes are in place to manage risks and monitor the quality of the service. We received five surveys from people who stay at the centre, most of whom were helped to complete the survey by relatives. They told us that they make decisions about what to do each day, and can do what they want during the day, in the evening and at weekends. One person indicated that this was dependent upon the other people staying at the same time. People said they know who to speak to if they are not happy and how to make a complaint. They said staff treat them well and listen and act on what they say. People told us the centre is kept fresh and clean. One person told us about what they feel the centre does well, they said, Look after me and others. Also listen to me. One person commented on what they feel the centre could do better, they said, Make in and out times more flexible. We did not receive any surveys from staff who work at the centre or health and social care professionals who are involved with people who use the service. What are we going to do as a result of this annual service review? The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. We are not going to change our inspection plan, and will do a key inspection by 24 February 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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