Care Home: The Beeches Residential Home

Annual service review Name of Service: The Beeches Residential Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jenny Elliott Date of this annual service review: 0 7 0 5 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: The Beeches 39 High Street Ixworth Bury St Edmunds Suffolk IP31 2HJ 01359230773 01359233117 the.beeches@btconnect.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia S & A Care Ltd Number of places (if applicable): Under 65 Over 65 35 35 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Beeches Residential Home is owned by a limited company S & A Care Ltd, and registered to provide care for 35 people who have dementia. Located on the main street of the village of Ixworth, the home consists of one adapted large period building, with a purpose built extension to the rear of the home. Easily accessible village amenities include a Public House, Post Office, Doctors Surgery, food shop and cafe . There are 25 single and 5 shared bedrooms. Of these 19 of the single bedrooms and 3 of the shared bedrooms have en-suite facilities. Communal bathrooms and toilets are situated close to bedrooms and day rooms. Residents have a range of day rooms to choose from, these include 2 dining rooms, lounges, and a large conservatory overlooking the mature secure gardens. Residents are able to access all areas of the home by using stairs, passenger lift or chair lift. However some bedrooms and en-suite facilities are unsuitable for wheelchair users. Annual Service Review Page 2 of 6 At the last key inspection we were advised that the fees ranged from £495 to £585 per week. Information about the service is available in the Homes Statement of Purpose and Service Users Guide. These and the most recent Inspection report are available from the service. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. What the service has told us about anything that has happened in the service, these are called notifications and are a legal requirement. Comments received from people who use the service, their relatives and people who work in the service. These were obtained from completed questionnaires we sent to them. The previous key inspection. What has this told us about the service? The home sent us their AQAA after we sent them a reminder. They provided some information about the services they provide but limited information about how they are going to improve the service in the next 12 months. This is important because it is a way of demonstrating a robust quality assurance process and continued improvement in care. We received completed questionnaires from people who live and work at the home and from two people who visit the home to provide health services. The people who live at the home said they were mostly happy with the service provided. One person said all aspects greatly improved with the new manager. There were two areas where although people were not unhappy with the service they felt it could be better. One of these was meals most people said there were usually meals they liked and one person said there were only sometimes meals they liked. One person said the meals were always nice. People who responded to the question about activities said there were usually activities going on that they could take part in. We received completed surveys from eight members of staff. Again these were largely positive. People were particularly happy with the training provided by the home. The AQAA stated that no staff had completed the Common Induction Standard set by skills for care, but a significant proportion of staff had achieved or were working to wards completing a national vocational qualification in care. One person said they never received one to one supervision but they were usually happy with the support they received. When asked what the service does well most people referred to treating residents as individuals and with dignity. The visiting professionals who sent questionnaires also said they thought the service provided a good service. One person said they treat residents with dignity. Annual Service Review Page 4 of 6 The home continues to let us know about incidents and accidents that happen within the home. We have not been made aware of any concerns or complaints about the service since the last key inspection. What are we going to do as a result of this annual service review? We are not going to change out inspection plan, and will do a key inspection by 2nd April 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. 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