Latest Inspection
This is the latest available inspection report for this service, carried out on 29th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Chestnuts.
Annual service review
Name of Service: The Chestnuts The quality rating for this care home is: The rating was made on: two star good service 0 9 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Don Traylen Date of this annual service review: 2 7 1 1 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 169 Norwich Road Wisbech Cambridgeshire PE13 3TA 01945584580 Telephone number: Fax number: Email address: Provider web address:
chestnutscare@btconnect.com Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Arnas Mauremootoo Number of places (if applicable): Under 65 Over 65 18 0 0 18 The registered person may provide the following categories of service Care Home only Code PC To service users of the following gender Both Whose primary care needs on admission to the home are within the following categories Old age, not falling within any other category Code OP Dementia Code DE The maximum number of service users who can be accommodated is 18 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The home has been permitted to provide care for older people with Dementia Related needs. 0 9 1 2 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Chestnuts is registered as a care home for up to eighteen people over 65 years of age. The home is situated in a residential area in the town of Wisbech and is close to local amenities and has good road links to the cities of Cambridge, Ely, Peterborough and the town of March. The home is an integration of an older two- story house and an adjacent bungalow. A ground floor extension has been added. There are sixteen single
Annual Service Review Page 2 of 5 rooms and one double room. All bedrooms have wash hand basins and thirteen rooms each have a toilet. One room has full on-suite facilities. A stair lift allows easy access to the first floor. The home has two separate lounges, a dining room, a spacious entrance hall, a conservatory and a hairdressers room. There is a garden to the rear and one side of the home. The driveway has parking facilities for approximately seven cars. At the time of inspection fees charged by the home were £347- £450 per week dependent on needs. Copies of the CSCI inspection reports are available at the home or from the CSCI website. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last inspection and Annual Service Review. This included: 1) The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a a self-assessment that focuses on how well outcomes are being met for people living at the home. It also gave us some numerical information about the service. 2) Surveys returned to us by people using the service and from other people. 3) Information we have about how the service has managed complaints. 4) What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 5) The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 6) Relevant information from other organisations. 7) What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the service is still providing a good service and they know what further improvements they need to make. The AQAA showed that the home is continually striving for further improvements and the owners have invested a significant amount of finance to help achieve this. People are broadly protected by the homes approach to providing good quality care and their philosophy that focuses on peoples best interests and through the training provided to staff. All staff have received training from the Cambridgeshire County Council for safeguarding and the manager has completed the Train the Trainer, (Key Practitioner) course in this subject that is provided by the local authority. People receiving the service told us they that are satisfied with it. We received comments from three people who said they liked the staff, that care is alright and it is very comfortable here. The service continues to let us know about things that have happened and they have shown they manage issues well. They work well with us and have shown their service continues to provide good outcomes for people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will carry out a key inspection by 08/12/2010. However, we can inspect at any time if we have concerns about the quality of the service or the safety of people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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