Latest Inspection
This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Clockhouse.
Annual service review
Name of Service: The Clockhouse The quality rating for this care home is: The rating was made on: two star good service 0 4 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mary Williamson Date of this annual service review: 0 3 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 12 Shrewsbury Road Redhill Surrey RH1 6BH 01737773851 N/A mwaitling@rnib-redhill.ac.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability sensory impairment Conditions of registration: RNIB Number of places (if applicable): Under 65 Over 65 6 6 6 0 0 0 The maximum number of service users to be accommodated is 6. The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) Physical Disability (PD) Sensory impairment (SI) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 12 Shrewsbury Road is a Residential Home that is served by The Royal Institute for the Blind, and caters for the individual needs of six residents with sensory impairment, physical disability, and learning disability. The home is a detached, three story building situated within the community of Redhill.
Annual Service Review Page 2 of 6 0 4 1 2 2 0 0 8 The unit offers accommodation for up to six residents. All the bedrooms are en-suite. Two of the bedrooms are situated on the ground floor level and are fully adapted for residents who have a physical disability. There is a large kitchen, utility room, and a living room. All these rooms are adapted to meet the needs of the residents. To the rear of the home is a small patio sensory garden that is accessible by both steps and a ramp. The fees charged range from £60,634 to £78,245 per year. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed complaints or allegations. What the service has told us about things that have happened in the home, these are called notifications and are a legal requirement. The previous key inspection report. The service history. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA, the service history, and additional information received since the previous inspection and it is our judgement that the home is still providing a good service and that they know what further improvements they have to make. On the occasion that a vacancy occurs the home operates a comprehensive admission process to ensure the suitability of the placement for the new service user and the impact for the other service users in the home. The AQAA indicated that person centred plans in place are reviewed and updated frequently. Health action plans ensure that service users needs are addressed and monitored, and that service users can see their GP as required. The AQAA also indicated that service users are supported to follow a healthy eating plan. Individual arrangements support service users to plan weekly menus and shop and cook food according to choice, ability as agreed in individual care plans. The home has introduced a revised timetable in conjunction with The Hub to support service users to have more activity and structure in their daily lives. Staff also support service users to access community facilities, have trips out and take short breaks and holidays. A staff survey suggested that more staff should be made available to support these activities. There is a ongoing maintenance and refurbishment programme in place. Individual bedrooms and communal areas are decorated when necessary and carpets and furnishings replaced as required. The garden is maintained on a regular basis. There are plans to provide computer facilities in the home with soft wear for people with sight Annual Service Review Page 4 of 6 difficulties. The service gained the Visibly Better award to enhance service users environment during the year. The home has a complaints procedure, and safeguarding vulnerable adult procedure in place. Complaints are managed using this procedure and there has been one safeguarding referral since the last inspection that has now been resolved. The AQAA indicated that there have been staff chances during the year and the management is now focusing on the development of the staff team to ensure a more stable and settled environment is provided. Staff surveys say more staff meetings are needed, more staff to support activities, and more time is required for staff to maintain key worker records. The AQAA states that there are plans to support the new team to develop. The organisation is very committed to training and development of staff and the AQAA gives a good account of the training provided for all staff. The recruitment and vetting of staff ensures the safety of the service users. Quality assurance is monitored and the service manage undertakes regulation 26 visits monthly. House meetings take place when service users can air their views, and risk assessments updated as part for the quality assurance process. Annual development plans and service user surveys are also used for this purpose. The home continues to inform The Care Quality Commission of any relevant events that have occurred since the last inspection and they have shown that they have managed issues well. They have worked well with The Care Quality Commission and have shown that their service continues to provide good outcomes for people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 3rd December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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