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Care Home: The Coach House

  • 206 High Street Honiton Devon EX14 1AJ
  • Tel: 0140443404
  • Fax: 01404549429

The Coach House is situated in the main high street of Honiton and is owned by Readlee Ltd and managed by Mrs Joanna Read. It is a large terraced property fronting on to the road, with a large garden to the rear. The facilities and design of the home mean that it would not be suitable for service users with physical disabilities. The home is registered to provide personal care with accommodation for up to three people with mental health needs. General information about fees and fair terms of contracts can be accessed from the Office of Fair Trading web site at httpwww.oft.gov.uk The inspection report for the home is available in a folder in the main lounge.

  • Latitude: 50.79700088501
    Longitude: -3.1960000991821
  • Manager: Mrs Joanne Read
  • Price p/w: £2100
  • UK
  • Total Capacity: 3
  • Type: Care home only
  • Provider: Readlee Limited
  • Ownership: Private
  • Care Home ID: 18979
Residents Needs:
mental health, excluding learning disability or dementia

Previous Inspections

This may not be the latest inspection for this service as we are having techinical problems updating from CQC - please check directly on the regulators website for the most recent report; bestcarehome hopes to be back to regular updates shortly.

For extracts, read the latest CQC inspection for The Coach House.

Random inspection report Care homes for adults (18-65 years) Name: Address: The Coach House 206 High Street Honiton Devon EX14 1AJ two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Vivien Stephens Date: 2 1 0 6 2 0 1 0 Information about the care home Name of care home: Address: The Coach House 206 High Street Honiton Devon EX14 1AJ 0140443404 01404549429 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Joanne Read Type of registration: Number of places registered: Conditions of registration: Category(ies) : Readlee Limited care home 3 Number of places (if applicable): Under 65 Over 65 0 mental disorder, excluding learning disability or dementia Conditions of registration: 3 The maximum number of service users who can be accommodated is 3 The registered person may provide the following category of service only: Care Home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Mental Disorder (Code MD) Date of last inspection Brief description of the care home The Coach House is situated in the main high street of Honiton and is owned by Readlee Ltd and managed by Mrs Joanna Read. It is a large terraced property fronting on to the road, with a large garden to the rear. The facilities and design of the home mean that it would not be suitable for service users with physical disabilities. The home Care Homes for Adults (18-65 years) Page 2 of 9 Brief description of the care home is registered to provide personal care with accommodation for up to three people with mental health needs. General information about fees and fair terms of contracts can be accessed from the Office of Fair Trading web site at httpwww.oft.gov.uk The inspection report for the home is available in a folder in the main lounge. Care Homes for Adults (18-65 years) Page 3 of 9 What we found: This random inspection was carried out following safeguarding concerns relating to each of the three registered care homes operated by Readlee Homes Ltd. While this inspection focused on The Coach House, information gathered during our visit also related to Alexandra House and Lees House. The safeguarding concerns received by the Commission have been shared with social services and the health authority through local Safeguarding Adults procedures. The concerns related to the way the three registered care homes, and the support services provided by Readlee Homes Ltd to people living in the community, were staffed and managed. There were concerns that at times in recent months people had not received the support they needed and this may have affected their mental health and well-being. In addition, Mrs Read has failed to notify the Commission consistently about serious incidents or accidents. A significant number of notifications were forwarded to the Commission during January and February 2010 providing us with important information about serious incidents that had occurred during that period. However, none had been forwarded before this time, and none after. During our visit we talked to two members of staff and one person who lived at The Coach House. We looked at the current staff rotas. We also talked to the providers, Mr and Mrs Read. (Mrs Read is currently the registered manager of three care homes, The Coach House, Lees House and Alexandra House). We were told about the qualifications and experience of the staff team. At the time of this inspection there was one person living at The Coach House. There were also three people living in the other two registered care homes, Lees House and Alexandra House, and there were six people supported by Readlee Homes Ltd who were living in their own homes or in supported accommodation in the local community. (Ten people in total). The number of people living in the three care homes had dropped recently because some people had moved from the care homes to more independent accommodation. In addition, some people had recently been admitted to hospital following serious self-harm incidents. We looked at the staff rota to find out how the homes had been staffed. There was one staff rota covering all three of the registered care homes and also the support services for those people in the community. The rota showed that the staff worked in all of the services. This meant that each care home did not have a consistent staff team based solely in that home. We found that, due to the close proximity of each home and the low numbers of people living each home at the time of this inspection, the way the staff team covered all services did not present a problem. People had developed close relationships with each of the staff team, and the staff team had a good understanding of each person and their support needs. The staff rotas indicated that there were sufficient staff on duty at all times of the day to meet the support needs of the people living in the three care homes at the time of this inspection. However, we heard that staff had frequently been taken from their rotad duties at short notice, often taking them away from the care homes to provide support to the people living in the community. When the number of people living in the three Care Homes for Adults (18-65 years) Page 4 of 9 registered care homes had been higher we heard that the way staff had been moved around the services at very short notice had caused disruption, confusion and upset to people using the services who said they had not received the support they had expected or needed, at the times they needed it. Staff had found their planned support work with individual people had been disrupted. Staff morale had been affected. We talked to the providers, Mr and Mrs Read, about the way the homes have been managed and staffed. In the last year they have employed several people to manage the three care homes, but these people had either left, or changed their roles. Mrs Read said they said they had found it very difficult to recruit people who were suitable to take over the role of Registered Manager. At the time of this inspection Mrs Read said she would like to recruit one or more people with the intention of them becoming registered manager of one or more of the registered services. However, since this inspection the providers have written to the Commission to say that Mrs Read will continue to be the registered manager for all three care homes. We therefore intend to meet with the providers to discuss their plans for the management of the services. During our inspection we talked to the providers about their failure to notify the Commission of serious concerns. Mrs Read gave assurances that notifications will be forwarded to the Commission in future as required. We also discussed the effects that recent expansion of the business to provide support to people living in the community has had on all services. This has caused some changes that may have de-stabilised the staff team and resulted in frequent changes of staff rotas at short notice. Mr and Mrs Read have been in discussion with the local health authority about ways of ensuring the services become stabilised once again. The commission will be liaising closely with the health authority in the near future to ensure this is achieved. On 28th July 2010 a further meeting took place with the providers to discuss the actions they have taken since this inspection took place. We were told that one of the senior staff team has been appointed as manager of all three of the registered services, and also the community support services. An application to register the manager will be submitted to the Commission in the near future. We were also told that staff rotas were being drawn up and agreed by all staff in advance, and changes to the staff rotas were kept to a minimum. We were given assurances that people were happy with the staff rotas. Since this inspection the Commission has received notifications for all significant events that have happened in the last six months. We are satisfied that this requirement is now met. Job descriptions were in the process of being drawn up and agreed. What the care home does well: There is a highly qualified and experienced staff team who are well respected by the local health and social services teams. The staff team have worked closely with all relevant health and social services professionals to agree and review individual care plans. People using the services have expressed satisfaction with the support they have received from the staff team. Care Homes for Adults (18-65 years) Page 5 of 9 What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action 1 20 132 Arrangements must be made 28/05/2009 for the recording and administration of medicines received into the care home. [This relates staff not signing to indicate medicines have been given, or not given, medicines not being signed for when received at the home and amounts of medicines being incorrectly recorded] 2 34 191b Before a person is employed to work at the Care home unless the information specified in 1-7 of Schedule 2. [This relates to 2 people being employed prior to the results of a Police check being received and no proof of identity included in the recruitment file for another.] 28/05/2009 Care Homes for Adults (18-65 years) Page 7 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 31 The registered manager should ensure that all staff have clearly defined job descriptions and understand their own and others roles and responsibilities. There should be sufficient staff on duty at all times to meet the support needs of the people using the service. Changes to the staff rota should be kept to a minimum to allow staff and people using the service to plan ahead confidently, and to know that staff will be there to support them at the agreed times, and when necessary. The registered manager should communicate a clear sense of direction and leadership. There should be strategies for enabling staff, service users and other stakeholders to voice concerns and to affect the way the service is delivered. The processes of managing and running the home should be open and transparent. 2 33 3 38 Care Homes for Adults (18-65 years) Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

Other inspections for this house

The Coach House 21/06/10

The Coach House 29/04/09

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