Latest Inspection
This is the latest available inspection report for this service, carried out on 19th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Elms.
Annual service review
Name of Service: The Elms The quality rating for this care home is: The rating was made on: two star good service 1 2 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Christine Lawrence Date of this annual service review: 1 9 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 1 Elm Gardens Hythe Kent CT21 5PY 01303267212 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Lothlorien Community Ltd Number of places (if applicable): Under 65 Over 65 4 0 The maximum number of service users who can be accommodated is: 4 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Elms is registered to provide accommodation and personal care for up to four people who have a learning disability. The registered providers are Lothlorien Community, which in turn is owned by Graegmoor Healthcare. The Elms is located in a quiet residential area of the small seaside town of Hythe where there is a selection of shops, cafes, entertainment, public amenities, and public transport links. All of the residents have their own bedrooms. 1 2 1 1 2 0 0 8 Annual Service Review Page 2 of 5 The rear garden is on a slope but with walkways and steps down to a level lawn. There is parking in the road outside of the premises. We will carry out a key inspection by 11 November 2010. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the annual quality assurance assessment (AQAA) sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We checked our information about how the service has managed any complaints. There have been none in the last twelve months. We looked at what the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. We looked at the previous key inspection and the results of any other contact that we have made to the service in the last 12 months. There were no requirements from the previous inspection. We spoke to the manager of the home. What has this told us about the service? The AQAA was sent to us when we requested it. It provided us with information about the outcomes for people using the service. Within the AQAA, the manager identified that they are continuing to work on the Statement of Purpose, including making it more easy for clients to understand. They are also planning on building on the communication tools already in place to make sure that residents are supported to understand and make choices about their daily lives. The menu and some activities have been changed as a result of listening to what people say. The manager also reflected that the service wishes to give opportunities to people who live in The Elms to contribute to staff meetings and policy groups. There are also plans to provide more details within care plans to reflect how staff need to support people ensuring that they are enabled to be as independent as possible. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues appropriately. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. We can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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