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Care Home: The Elms

  • 2 Arnolds Lane Whittlesey Cambridgeshire PE7 1QD
  • Tel: 01733202421
  • Fax: 01733205584
  • Planned feature Advertise here!

The Elms is a large converted and extended house, situated in a residential area close to the centre of the market town of Whittlesey. It provides care and support, including nursing care, for up to 35 older people. There are 31 single and 2 double rooms; 17 of the single rooms and both of the double rooms have en suite facilities. Resident accommodation is on two main floors, with two further split levels from the upper floor. The upper floor is accessible by stairs or lift, the split levels are accessible by stairs with chair lifts. There are a variety of communal areas available to service users, the smaller areas being on the upper floor. In additional to the en suite facilities there are 12 toilets and 5 bathrooms. All of the areas for communal use are accessible to service users with limited mobility. An enclosed garden surrounds the home and provides a safe environment for service users to enjoy the mature garden. The town centre of Whittlesey is a 5 to 10 minute walk from the home. A range of fees charged for accommodation at the home is available at the home. Copies of previous CSCI inspection reports are also available in the home for people wishing to read them.

  • Latitude: 52.560001373291
    Longitude: -0.12700000405312
  • Manager: Manager post vacant
  • Price p/w: -
  • UK
  • Total Capacity: 37
  • Type: Care home with nursing
  • Provider: BUPA Care Homes (CFC Homes) Ltd
  • Ownership: Private
  • Care Home ID: 15728
Residents Needs:
Old age, not falling within any other category, Dementia, Physical disability

Latest Inspection

This is the latest available inspection report for this service, carried out on 16th June 2010. CQC found this care home to be providing an Excellent service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

For extracts, read the latest CQC inspection for The Elms.

What the care home does well Staff are polite and treat people and their relatives with respect. They give them the support that is needed at the end of their lives. What the care home could do better: Recording of medication that enters the home and how much is carried over from one record to the next is not completed well. This means that an audit trail cannot be followed to make sure people have received the medication they have been prescribed. Recording of decisions about variable dose medication is also not well carried out. This means that people may received medication that they should not, or not receive medication that they should and puts people at risk. Information about recruitment checks are not obtained about agency staff working at the home. This means that there is no information to show the staff member is safe or has the skills or knowledge to work safely with people. Random inspection report Care homes for older people Name: Address: The Elms 2 Arnolds Lane Whittlesey Cambridgeshire PE7 1QD three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Lesley Richardson Date: 1 6 0 6 2 0 1 0 Information about the care home Name of care home: Address: The Elms 2 Arnolds Lane Whittlesey Cambridgeshire PE7 1QD 01733202421 01733205584 Telephone number: Fax number: Email address: Provider web address: www.bupa.co.uk Name of registered provider(s): Name of registered manager (if applicable) BUPA Care Homes (CFC Homes) Ltd Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 37 Number of places (if applicable): Under 65 Over 65 12 35 33 dementia old age, not falling within any other category physical disability Conditions of registration: 0 0 0 One named male person under 65 years of age with physical disabilities (PD) for the duration of their residency only Thirty three persons over the age of 65 years with physical disabilities (PD(E)) for the duration of Condition 1 Date of last inspection Care Homes for Older People Page 2 of 9 Brief description of the care home The Elms is a large converted and extended house, situated in a residential area close to the centre of the market town of Whittlesey. It provides care and support, including nursing care, for up to 35 older people. There are 31 single and 2 double rooms; 17 of the single rooms and both of the double rooms have en suite facilities. Resident accommodation is on two main floors, with two further split levels from the upper floor. The upper floor is accessible by stairs or lift, the split levels are accessible by stairs with chair lifts. There are a variety of communal areas available to service users, the smaller areas being on the upper floor. In additional to the en suite facilities there are 12 toilets and 5 bathrooms. All of the areas for communal use are accessible to service users with limited mobility. An enclosed garden surrounds the home and provides a safe environment for service users to enjoy the mature garden. The town centre of Whittlesey is a 5 to 10 minute walk from the home. A range of fees charged for accommodation at the home is available at the home. Copies of previous CSCI inspection reports are also available in the home for people wishing to read them. Care Homes for Older People Page 3 of 9 What we found: During this inspection we looked at medication administration and records, and information that is obtained for agency nurses who work at the home. We decided to look at these two areas because we have been told about six medication errors since the Annual Service Review in September 2009. Some of these medication errors have been made by the agency nurses that work at the home. We looked at medication administration records (MAR) and found there were few entries that had not been signed or given a code letter to show the reason for the medication not being given. Medication that has to be given in a specific way has the appropriate instructions beside the prescription. This means that staff members have adequate guidance about how to give medication. We looked at the MAR sheets for two people who take one of these medications. The MAR showed that the another medication had been given to both people on one occasion with this medication, when they shouldnt be given together. We checked the amount of medication remaining to see if it was clear whether they had been given together or not. The MARs showing remaining medication were confusing in both peoples records and neither record tallied with the actual remaining medication. We werent therefore able to tell if either person had been given the two medications together. Medication that has a variable dose is another area where it can be easy to make errors and we looked at one person who takes a medication where the dosage is decided following a blood test. We found that decisions about changes to the dose or stopping the dose completed were not well recorded. The person had the medication stopped while in hospital and had a blood test and GP visit when they returned to the home. Although this information is available, there was no further information about whether the medication should be re-started, stopped in the short term or stopped completely. We spoke to a staff member at the home who told us the medication had been discontinued. When we carried out our last key inspection we had no concerns about recruitment checks for the homes own staff. Information about whether these checks have been completed and whether there are any issues must also be obtained for agency staff working at the home. The manager told us that the agency staff working at the home have been doing so for a number of years. However, there is no information available at the home about recruitment checks for agency staff. While we were at the home we talked to the relative of a person who lived there until recently. The persons relative told us that the home and staff who work there, were fantastic and couldnt have done more. The relative was able to stay with the person for the final weeks of their life. The relative said staff, made the family very welcome and they were treated very well. What the care home does well: Staff are polite and treat people and their relatives with respect. They give them the support that is needed at the end of their lives. Care Homes for Older People Page 4 of 9 What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 9 13 Recording of decisions about 31/08/2010 variable dose medication must be completed and accurately recording of the amount of medication entering the home must be made. This is so that staff members have accurate up to date information about administering medication and so there is an accurate audit trail of the medication administered at the home. 2 29 19 Information about recruitment checks, skills and qualifications must be obtained for agency staff before they work at the home. This is so that agency staff are safe and have the skills and knowledge to safely care for people, and that people are not put at risk. 31/08/2010 Care Homes for Older People Page 7 of 9 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. 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