Latest Inspection
This is the latest available inspection report for this service, carried out on 16th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Heathers Nursing Home.
Annual service review
Name of Service: The Heathers Nursing Home The quality rating for this care home is: The rating was made on: two star good service 2 5 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Pam Grace Date of this annual service review: 0 9 0 3 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: Gorse Moor Road Heath Hayes Cannock Staffordshire WS12 3HR 01543270077 01543274741 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Leyton Healthcare (No 7) Limited Number of places (if applicable): Under 65 Over 65 52 52 0 0 0 52 The maximum number of service users who can be accommodated is 52 The registered person may provide the following category of service only : Care home with Nursing Code- CRH (N) To people in the following categories: Older people not falling into any other category Code - OP Mental Disorder Code - MD Dementia Code DE Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Heathers Care Home is a 53 bedded Nursing Home in Heath Hayes. It comprises of a two storey purpose built building that was opened by the previous Proprietors in
Annual Service Review Page 2 of 7 2 5 0 3 2 0 0 9 1995. The home is registered to admit 24 Elderly people with general personal and nursing needs and 29 elderly people with dementia care needs (personal and nursing care). The home is set in a rural location close to Cannock Chase. There are 48 bedrooms of which 43 are singles and five are doubles, all except two, have en-suite facilities. People have access to lounge areas, which are bright and airy, and meals are taken in the pleasant dining rooms. Access is available to a garden which has a paved area and some seating. The philosophy of the home is to provide a personal touch, welcoming people into a caring, comfortable environment where the staff are able to give skilled nursing care, general care and companionship. The reader may wish to obtain more up to date information directly from the service, in relation to the fees charged. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information received and asked for since the previous key inspection on 25th March 2009. This included: 1. The Annual Quality Assurance Assessment (AQAA) completed by the Registered Manager which included a self assessment on how well outcomes have been met and numerical information about the service. 2. Any complaints we have received and information we have about how the service has managed concerns complaints and allegations. 3. Information received through notifications of things that have happened in the service in the past twelve months. 4. The previous Key Inspection report from 25th March 2009 and the results of any other visits we have made in the last 12 months. 5. Relevant information from other organisations. 6. What other people have told us about the service. What has this told us about the service? The Annual Quality Assurance Assessment completed by the Registered Manager told us about the following improvements that the service had made: We obtain information from all Health Care Professionals involved and also specific information from relatives to try and make the transition to our Home as smooth as possible. Copies of the brochure, service users guide, and inspection report are displayed in the reception area. We have a large resident notice board displaying general information and details of social activities. We belong to the Service Improvement Programme for End of Life Care. Staff have attended training in the Mental Capacity Act and Achieved NVQ qualification in customer service. Five staff members have achieved a qualification in exercise delivery for the elderly We provide regular groups for cookery, crafts, computers and photography We have a pictorial menu for service users with dementia or communication problems We have pictorial signs on EMI bathroom doors All rooms on EMI have a memory box. We have continued to listen to our residents and relatives and act upon any requests. New flooring has been laid in the general Unit corridor and some of the service user bedrooms. We have worked closely with service users and their families to redecorate clients bedrooms to their individual taste, they have chosen their own, colour scheme, wallpaper, soft furnishings and fabrics. We have hung new pictures in corridors. We have had new blinds to the General Unit dining area and the Emi lounge. We have greatly reduced agency care assistants as we have a good team of flexible permanent and bank staff to cover during sickness and annual leave. Provided a varied training programme and encouraged staff to undertake NVQ qualification. Annual Service Review Page 4 of 7 Updated policies & procedures. Full Health and safety Audit has taken place abd recommendations are being implemented. A budget is maintained at Home level. The Manager has completed NVQ 3 in Customer Service. Good support system via Operations Manager. We received a total of nine Have Your Say surveys from people using the service. Comments received were positive, and included the following: There is a wide choice of very good meals, activities, fun days and entertainment. The care workers are friendly and helpful. The Heathers feels like a real home, it is like living with a large family. There is always someone to talk to, I enjoy doing the activities and I am looking forward to going out on the day trips in the summer. The home is nice and clean, and families are always welcome. They treat me as an individual, a lady comes into my bedroom a couple of times a day and talks to me. There is lots to do, yummy meals, I like chocolate, and could do with more sweets. We could do with more entertainers. We have trips, boat trips, bingo and painting, they let me phone my family and friends every day. The care workers are friendly and very nice. I am content and happy. I moved here from a different nursing home, where I was very unhappy. This was the best choice I have ever made. We were told about two Safeguarding Adult Protection referrals made to Social Services, and one complaint had been received by the service, since the previous inspection. The complaint was not upheld. No complaints had been received by the Care Quality Commission CQC since the previous inspection. We were informed about important events, including incidents and accidents that have happened since the last inspection. The service is managed in a way that shows it has the interests of the people who use the service as the focus of activity. At the previous inspection, the standard of service was judged to be Good 2 star, there were no requirements and five recommendations in regard to good practice were made. These were: 1. Another assessment tool should be used for the assessment of nutritional needs such as the MUST tool. This will help to ensure that nutritional needs are more easily identified, monitored and met. 2. Wherever possible handwritten prescribing on MAR charts should be avoided and the instructions should be printed on by the prescribing pharmacist in order to help prevent errors in drug administration. 3. Table clothes should be put on to the tables in the dementia care unit to help make
Annual Service Review Page 5 of 7 the dining experience more homely and conducive to dining. 4. That the glass in the window in the lounge on the secondfloor unit is replaced. The seal has gone on the double glazed unit and people are unable to see out. 5. To continue with replacement of bedroom furniture, as some of this is now in need of updating. We were assured by the care manager that these recommendations have now been met. These will be monitored at the next key inspection. What are we going to do as a result of this annual service review? Our judgement is that this agency is still providing a good service, and they know what further improvements they want to make. We believe that the quality of this service has been maintained since the previous inspection. We plan to do a Key Inspection by April 2011 to review our assessment of the service. However, we can inspect the service at any time if we have concerns about the quality of the service, or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
