Latest Inspection
This is the latest available inspection report for this service, carried out on 14th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Hollies & Hollies Lodge.
Annual service review
Name of Service: The Hollies & Hollies Lodge The quality rating for this care home is: The rating was made on: three star excellent service 0 4 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Hilda Stephenson Date of this annual service review: 2 7 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Brick Kiln Lane Morningthorpe Norwich Norfolk NR15 2LH 01508530540 01508530540 info@holliesrch.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Calrhyros Ltd Number of places (if applicable): Under 65 Over 65 0 20 3 20 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Hollies and Holly Lodge is an adapted and extended house situated in a rural area close to the village of Long Stratton in South Norfolk, and provides residential accommodation in single rooms, for people with an enduring mental illness. The service provides personal care and supports people to maintain their individual lifestyle. There are a range of activities and social events that take place on a daily basis including therapy sessions, outings or shopping trips for which transport is readily available. The fees can be obtained from the manager. 0 4 1 1 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. Eight surveys were received prior to the annual service review. What has this told us about the service? The manager returned the annual quality assurance assessment which gave us all the information we asked for. It is extremely well detailed and gave good clear evidence of how the service has been managed since the last inspection carried out in November 2008. The manager has worked at the home for several years and is well qualified and competent to manage the home. She is also an NVQ Assessor and encourages staff to undertake this vocational training in care. Staff said in the surveys that they receive regular supervision and support from the manager for them to meet the needs of the residents with mental health needs. One stated that the home has a harmonious atmosphere, and provides excellent care and support to the residents. The manager said that new people who are admitted to the home generally visit with their social worker or a family member to meet staff and other residents before making up their mind to move in. Everyone has their care needs assessed beforehand to ensure the service is right for them. People living at the Hollies and Holly Lodge have told us that staff treat each resident as individuals and encourage them to develop their own life style, to continue with their hobbies and trips out. Each resident has a Key Worker allocated to them, who reviews the care needs, maintaining a professional relationship, going that extra mile for them. Annual Service Review Page 3 of 5 The manager said that the residents are invited to attend regular meetings to discuss menu choices, outings, activities and special parties. One of these meetings resulted in the development of the garden for those residents who enjoy gardening, are now involved in growing flowers and vegetables. The Hollies has large grounds surrounding the home and the manager said that they are planning to keep chickens and horses. The manager said in the AQAA that the service has regularly been underfunded in the past and has had this reviewed recently, allowing for further development and improvement to the environment. Most of the bedrooms and communal rooms have been redecorated, the managers office has been relocated to a more central location, the acquisition of new garden furniture and raised flower beds having been developed. There has always been a good clear recruitment programme when employing new staff, and the staff turnover remains consistently low showing a degree of stability within the staff team. Staff receive regular training following on from the induction programme, for them to be able to meet the needs of people with mental health needs, as well as needs for older people. There is a high percentage of the staff having achieved the National Vocational Qualification in care (NVQ) showing a consistently high standard of care and support to residents. The manager continues to let us know about things that happen at the home and contacts the Care for Quality Commission (CQC) for advice to ensure they manage their issues well. The manager deals with any complaints that are raised in a professional manner and lets the Inspector know of any major concerns. Our judgement resulting in the information showed that the home continues to provide an excellent service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection within three years of the last Key Inspection. However, we can inspect at any time if we have concerns about the quality of the service or the safety the people using the service. Annual Service Review Page 4 of 5 Reader Information
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