Latest Inspection
This is the latest available inspection report for this service, carried out on 7th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Hope Residential And Nursing Care Home.
Annual service review
Name of Service: The Hope Residential And Nursing Care Home The quality rating for this care home is: The rating was made on: two star good service 0 4 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Andy Green Date of this annual service review: 1 9 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Brooklands Avenue Cambridge CB2 8BQ 01223359087 01223350035 matron@hopenrch.demon.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Up to 44 nursing care beds Holy Family Sisters of Bordeaux Number of places (if applicable): Under 65 Over 65 0 57 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Hope is a large detached property near the centre of the city of Cambridge. It is owned by the Holy Family Sisters of Bordeaux registered as the Hospital Management Trust. The home caters for up to 57 older people over the age of 65 years. Up to 44 beds can be used for residents requiring nursing care. The home is set in attractive well-kept gardens and is within walking distance of local amenities. Cambridge railway station is close by allowing easy access for visitors. There is adequate parking available in the grounds with some spaces clearly marked for anyone with a disability. Entrance to the home is through automatic doors. The Hope has a large reception area, which contains seating and has information about the home including the last inspection report, menus and statement of purpose and service user guide.
Annual Service Review Page 2 of 6 0 4 1 1 2 0 0 8 Residents accommodation is arranged on three floors, which can all be accessed by lift or stairs. Each floor contains bedrooms, sitting rooms, dining areas and office space for staff. On the top floor is a large chapel, which is used for weekly religious services for the residents. It can also be used (on request) for funeral services. The charges range from £669 - £974 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that had been received, or asked for, since the last key inspection.This included;The Annual Quality Assurance Assessment (AQAA) which was completed by the manager of The Hope Residential and Nursing Care Home. The AQAA is a self assessment document that gives the service an opportunity to assess how outcomes are being met for people using the service. Surveys were sent to gauge the opinions of service users and staff regarding the care and support provided in the home. Information that the home needs to inform us about called notifications and are a legal requirement What has this told us about the service? The home completed the Annual Quality Assurance Assessment (AQAA). It was completed in good detail and was in line with the information gathered from the last inspection of the home. The information written in the AQAA document and information gathered over the period of time since the last key inspection continues to show that this home continues to provide good quality care and support. Comments in the completed AQAA included; Our aim is to preserve and maintain the dignity, individuality and privacy of all residents in a warm and caring atmosphere and with sensitivity to the residents ever changing needs. Our service is cost-effective, nonprofit making and all are welcome into our Home, whatever their background or belief. We welcome residents families and friends to visit at any time and take active part in the life of the Home, which has an open and approachable management style. We have one Sister from The Holy Family of Bordeaux who provides pastoral care for our residents. Catholic services are celebrated by the Sisters and all residents are welcome to attend We have continued to train and develop staff to gain NVQ qualifications and on-going professional development. We have also concentrated on improving staff awareness of the importance of activities. We encourage all staff to develop themselves within induction and NVQ framework, funding their training if necessary. We have worked to improve our Care plans ensuring our focus is on a person centred approach. We continue to develop End of Life Care. We will continue to follow our business plan and meet our set targets. Improve our ability to produce the evidence required to prove that the Home is providing an excellent service, residents are happy and well cared for, and all information required by other agencies is available and up to date. Continue to train and develop staff to ensure they have the skills to provide care and support to residents and their families and friends. Continue to listen to our residents to ensure that we meet their needs. Maintain our excellent reputation by continuing to deliver a high standard of care and support to residents, in a homely environment. Comments received in resident surveys included; It has an excellent programme of activities. It is very well run and there is a good community spirit. I think this should count as a top-ranked home. Very caring and friendly staff and relatives are encouraged to participate and have their say. The nurses are special. My room is comfortable and the care and attention I have received has been excellent. There is an overall atmosphere of compassion and kindness. Constant care is given with efficiency Annual Service Review Page 4 of 6 without any intrusion on ones personal dignity, and with smiles. I regard the Hope as my home. However, there were a number of comments made about the varying quality of the evening meal/supper. Comments received in staff surveys included; We care and listen to our residents and try to follow up on individual needs. The Senior members of staff are very approachable and deal with issues that arise. Training is always offered, mandatory training is always given. If you find a course that interests you The Hope will fund it. You are always given support in your work or with any problems. However, there were a number of comments which indicated that communication between staff could improve. The information received in the AQAA, surveys and other information received since the last key unannounced inspection,(4th November 2008), indicates that the home continues to provide residents with good quality care and support. What are we going to do as a result of this annual service review? We will not change our inspection plan and a key inspection of the home will be undertaken by 3rd November 2010. However, we can inspect the home at any time if we have concerns about the quality of the service or the safety of the residents. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
