Care Home: The Letchworth Mental Health Project

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Annual service review Name of Service: The Letchworth Mental Health Project The quality rating for this care home is: The rating was made on: two star good service 1 4 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Yoke-Lan Jackson Date of this annual service review: 1 0 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 8-10 Springshott Letchworth Hertfordshire SG6 2HJ 01462678122 F/P01462678122 pm.letchworth@grantahousing.org.uk www.grantahousing.org.uk Granta Housing Society Limited Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Jacqueline Northcott Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Number of places (if applicable): Under 65 Over 65 5 5 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Springshott is part of the Letchworth Mental Health Project and provides accommodation and care to five adults who have a history of mental health problems. The provider is Granta Housing Society Limited. The property is situated in a quite residential area of Letchworth and is within walking distance of local shopping and public transport facilities. The only parking provision is on road, subject to availability. The home consists of two terraced houses that have been converted into one house. The accommodation consists of a lounge, kitchen/diner, utility, one bedroom, a staff sleep-in room/office and a toilet on the ground floor, with 4 further bedrooms, two Annual Service Review Page 2 of 6 Registration of the new home manager 1 4 0 1 2 0 0 9 bathrooms and a toilet on the first floor. There is a large garden and patio area with table, chairs and sunshade. There is also an adapted garden shed that provides a sheltered area for those service users who smoke. The home charges £334.61 per week. Information about the service is contained in the Statement of Purpose and the Service Users Guide. A copy of these and the most recent CQC inspection report are available from the service. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well the outcomes are being met for the people using the service and also provides us with statistical data. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. What has this told us about the service? We received the annual quality assurance assessment (AQAA) form on time for this Annual Service Review. The AQAA indicates that the standards of administration and management of the service continue to be well maintained. The provider carries out regular quality assurance audits on the service. The management continue to listen to the residents and their relatives and make appropriate changes to improve the service. Equality and diversity are promoted and incorporated in the staff training programme, which is well maintained. Residents are encouraged to continue in their religious beliefs and to observe cultural festivals. Social events such as birthdays and anniversaries are celebrated. Residents views and preferences are respected and they have access to an advocacy service to assist them on request. Staff continue to encourage residents and assist them to gain greater independence through developing daily living skills and making informed choices. Residents have access to a wide variety of resources in the community and in the home they are provided with relevant information such as our inspection report, the Complaints Policy and Procedure, the Statement Of Purpose and the Service user Guide, places of worship and cultural information. Two residents have had individualised support plans over the last year to enable them to shop independently, plan their own menu and cook for themselves with minimal staff support. This is to encourage independent living and as a result of this provision one resident has made a planned move to independent living and another hopes to return to their own flat soon. All staff except one new recruit have NVQ qualifications. The management confirmed that the staff are appropriately trained to ensure that they can meet the residents changing care needs. The training programme includes regular refresher courses on safeguarding issues and safe administration of medication. There is a regular medication audit to ensure that staff administer medication appropriately with no errors made. The recruitment policy is robust and a resident is involved in the interview process in the recruitment and selection of new staff. All staff have appropriate checks, supervisions and appraisals so that residents benefit from an experienced team of care workers. The management ensure that staff develop an Annual Service Review Page 4 of 6 awareness of the Deprivation of Liberty Safeguards through discussion at team meetings. At the present time none of the people living in the home is subjected to a deprivation of liberty authorisation. The service follows the Hertfordshire County Council Joint Safeguarding procedure. The home manager confirmed that there have been no complaints received. However, there has been a safeguarding referral since the last inspection. The issue has since been resolved. The home manager has completed NVQ3, RMA & NVQ4 in Health & Social Care and is registered with us. The management will keep us informed of any information or incidents that may affect the welfare of the residents. In a recent survey by us, residents, their relatives, healthcare professionals and other stakeholders gave positive feedback about the care and service provided. Comments received included: I like it here and am happy to be here. The staff are very friendly, caring, supportive and helpful. It is nice and homely. A clean and friendly place; a happy place in which to live. Care and comfort standards are very good. Homely clean individualised environment. Excellent multi-agency working. Consistent, well trained and knowledgeable staff. Give good and appropriate support to clients. Support individuals to a high standard and treating them equally. Has a homely environment, promotes independence and moves people on to more independent living. What are we going to do as a result of this annual service review? The quality rating awarded at the last key inspection (14/01/2009) was 2 star. This means the people who use the service experience good quality outcomes. This quality rating will be reviewed at the next key inspection. However, we can inspect the home at any time if we have concerns about the care, welfare or safety of the people living there. As with all care services, information will continue to be gathered over the intervening period. The homes performance will be subject to a process of continuous assessment and evaluation in the light of any information received. Appropriate regulatory action may be taken as a result. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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