Care Home: The Martins

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Annual service review Name of Service: The Martins The quality rating for this care home is: The rating was made on: two star good service 1 4 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Claire Hutton Date of this annual service review: 2 2 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: The Vinefields Bury St Edmunds Suffolk IP33 1YA 01284753467 01284725807 home.bur@mha.org.uk www.mha.org.uk Methodist Homes for the Aged Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 0 22 20 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Martins was rebuilt in l998, to an extremely high standard. The Martins stands in its own beautifully kept grounds, which are frequently used by residents. The main view from the Home is towards Bury St. Edmunds town centre. Many rooms look on to the historic Abbey Garden ruins and the cathedral, with the River Lark running between the ruins and the home. All community facilities are available in the town centre. The purpose built home is constructed on an incline, therefore has a lower ground floor, which is Lark Close, a ground and first floor that are the main part of the home. The Home has 42 single rooms, each with en-suite WC facilities. Communal areas in the main home comprise a large sitting room and dining room, both of which have entrances onto the veranda and a second lounge on the ground floor. There is an additional sitting room on the first floor equipped with tea making facilities. There is a Annual Service Review Page 2 of 6 1 4 0 1 2 0 0 9 purpose built hairdressing salon and a small courtyard in the middle of the Home. Lark Close is more compact, designed in a simple L shape. It has a kitchen/diner and two lounges for communal space as well as individual bedrooms. It also benefits from a secure sensory garden containing sculptures, seating and scented plants. The home offers accommodation to twenty older people requiring residential care and is registered to support a further twenty-two people with dementia. People with dementia are accommodated in Swallow Close and Lark Close. The fees range between £497.00 and £634.00 per week and do not include the cost of hairdressing, chiropody, newspapers and toiletries. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: * The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. * Surveys returned to us by people using the service and from other people with an interest in the service. * Information we have about how the service has managed any complaints. * What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. * The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. * Relevant information from other organisations. * What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the service is still providing a good service and that they have continued to develop over the last year. An example of improvement from the AQQA is that the home has: From the resident survey, and from other feedback, we have introduced a broader range of activities and therapies, including a full 7- day programme, massage and reflexology and more individualised personal activities. We have also provided more reminiscence and multisensory materials, and have worked on developing more of a natural environment in the home with opportunities for residents to experience plants, animals and children. Again, to meet the requests of residents, we are providing more opportunities to increase spiritual well-being thorough staff training, an increased chaplaincy service and focus on end-of-life care. In response to resident feedback, we have also improved the catering within the home by offering more choice, well presented meals and a better mealtime experience. People using the service tell us that they are generally happy. We received a positive response to most of our questions on 9 returned survey. Residents are particularly pleased with the variety of activities. One person who lives at the home told us good podiatrist - enjoy reflexology. Another person said the home organises Christian services very efficiently. A third person said good activity program, quite consistently Annual Service Review Page 4 of 6 delivered. Very good rooms and facilities, well maintained. Good, efficient administration. However there were 5 out of the 9 surveys from people who used the service that believed there were improvements to be made around staffing levels. Examples of these comments were a shortage of carers makes it difficult to ask for some extra help. and the constant change of staff can be very unsettling. Also difficult to find staff at week-ends. We received comment from 1 staff. This person was satisfied with the induction training and support they receive and were positive about information they received to support people and felt that they had the experience, and knowledge to support people who lived at the home. The staff member said they knew what to do if anyone had a concern about the home. When asked what the service could do better suggestion around less paperwork, more storage and English speaking carers were suggested. We also received 2 completed surveys from health professionals and 1 from a therapeutic specialist. They responded positively to all our questions on health care, support and their experience of the home. One person wrote The care staff are very attentive and concerned for resident welfare. The rooms and public spaces are very pleasant and comfortable. Another person wrote the care of the residents in this residential home appears to be of a high standard in general. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. The current plan of inspection is determined by legislation and that currently guides us to inspect every 3 years from the last key inspection. The last key inspection of The Martins was 14th January 2009. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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