Latest Inspection
This is the latest available inspection report for this service, carried out on 6th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Old Coach House.
Annual service review
Name of Service: The Old Coach House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Brenda ONeill Date of this annual service review: 1 7 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: 20 Wychall Park Grove Kings Norton Birmingham West Midlands B38 8AQ 01214512779/1433 F/P01214511433 Telephone number: Fax number: Email address: Provider web address:
www.sense.org.uk Sense, The National Deafblind and Rubella Association Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : learning disability sensory impairment Conditions of registration: The maximum number of service users who can be accommodated is: 5 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Learning Disability (LD) 5 Sensory Impairment (SI) 5 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Number of places (if applicable): Under 65 Over 65 5 5 0 0 Annual Service Review Page 2 of 7 The Old Coach House is a spacious, detached house along a drive between houses in a residential area of Kings Norton. There are shops nearby and reasonable access to public transport. Accommodation is provided for up to five adults with dual sensory impairment and additional learning disabilities. All the bedrooms are single. Two of the bedrooms are on the ground floor and three are on the first floor. There is no lift. There are two bathrooms one on the ground floor and one on the first floor. Both are domestic in style and have no aids or adaptations. There are two additional toilets on the ground floor. An office is available on the first floor of the house. The home has a large lounge with a separate large dining area. The garage has been converted into additional communal space and used as a sensory/activity room. The premises are adequate in size and furnished/equipped to a good standard. There is a secluded garden to the rear of the property that is much used in the summer months and has a range of good seating facilities. The costs of living at the home is not included in the Service User Guide but contains an explanation that fees are dependent on individual assessment and are negotiated with the funding authority. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by the staff working at the home. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection and annual service review. - Relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The last key inspection at the home was undertaken on March 3rd 28th 2008 when it was judged that the home provided a good service. An Annual Service Review was undertaken on December 12th 2008 when it was decided that the home continued to provide a good service for the people living there. The service sent us their annual quality assurance assessment (AQAA), which was clear and gave us information about what they are doing now and what they want to do in the future. They told us how they have improved in the last twelve months including: - We have successfully replaced the flooring throughout most of the service to ensure comfort and hygiene, and to promote the homely feel of the house. - We have developed the environment further to encourage and promote a wider range of sensory experience and to enable people to have greater independence within their home, we have provided more tactile clues and objects of reference within the home to ensure people have a greater awareness of their immediate environment and to encourage participation in household activities. - PCP meetings were arranged and held for all people, which took into account and reviewed their likes, dislikes, lifestyle, past history, preferences and choices. From each persons meeting we have captured their dreams goals and aspirations, which has enabled us to plan appropriate services and have clear goals and objectives to achieve. Annual Service Review Page 4 of 7 We have also looks at each persons individual schedules and allocated times and activities to ensure that people receive Individual 1:1 tailored support for recreational activities of their choosing. - We have further reviewed and developed the format of each persons daily diaries to ensure that all information on the persons day is captured and recorded, this enables us to review this information to ensure that we are meeting specific areas of need. - We have added to the number of existing drivers, providing us with greater scope to experience activities/opportunities further afield. - One person is supported to attend a music venue of their choice at least once a month, their positive response to this is captured within their daily diaries. - Communication within the home has been a big project over the past twelve months, with regular input being provide from the senior multi sensory impairment adviser. All staff now adopt a total communication approach ensuring that objects of reference and hand under hand signing is promoted at all times. - Each persons service user guide has been updated and is very specific to the person. They have told us about the plans they have for the next twelve months and these include: - We aim to ensure that that over the coming year we recruit more staff who are able to drive. - We aim to continue to develop, meet and exceed person centred plans. - To perform cyclical redecoration of the home, in line with each persons likes and wishes. - To improve the layout and make the garden area more accessible to people. - To source and offer a more diverse range of menu in order to offer a culturally varied nutritional diet. - We have received input from the dietitian in relation to 2 people dietary needs. - We have received input from the neurologist in relation to supporting a persons epilepsy. Five of the staff at the home completed and returned surveys to us. These indicated staff were well trained and well supported by the management of the home. Their comments about the service were very positive and included. Puts the person at the centre of the service. Liaises with health care professionals, raises any issues immediately. We never go below minimum staffing levels however an extra member of staff to
Annual Service Review Page 5 of 7 support some activities would make the experience more rewarding. Delivers first class care to deaf blind people that live there. Fully trained and knowledgeable staff. I came from a background of no care experience my time at the Coach House has been a wonderful learning process. I have been welcomed by staff and supported well by the management. The service informs us that they have received no complaints in the last twelve months and we have not received any complaints about the service. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by March 2nd 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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