Latest Inspection
This is the latest available inspection report for this service, carried out on 24th July 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Ormsby Centre.
Annual service review
Name of Service: The Ormsby Centre The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sheila Gawley Date of this annual service review: 2 4 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 59 East Street Littlehampton West Sussex BN17 6AU 01903713815 01903731331 registeredmanager@ormsbycentre.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia learning disability mental disorder, excluding learning disability or dementia Conditions of registration: Lifetime Care UK Ltd Number of places (if applicable): Under 65 Over 65 60 60 60 0 0 0 The maximum number of service users to be accommodated is 60. The registered person may provide the following category/ies of service only: Care home with nursing - (N) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE) Learning disability (LD) Mental disorder, excluding learning disability or dementia (MD). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Ormsby Centre is a care home that provides nursing, registered to accommodate up to sixty residents in the category of older people with dementia or mental health needs.
Annual Service Review Page 2 of 6 no It is located in the coastal town of Littlehampton West Sussex, close to the shops and the sea. Recent building work, which extended the building, provided new kitchen facilities and administration facilities and additional day space is near completion. There are well-maintained patio areas and safe grounds surrounding the premises with private parking to the rear. Facilities include a spacious lounge, dining room and smoking room. The service is now owned by Lifetime Care Uk Limited and the appointed responsible individual is Mr. Wootton. The Registered Manager in post is Lynne Smith. The current basic fee is £713 per week rising to over £1000 depending on need. The home last had a Key unnannounced Inspection on the 23rd July 2008 and we will inspect again before 23rd July 2010. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information on surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints and what the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection, relevant information from other organisations and what other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We were in receipt of surveys from two social care professionals, one pharmacist and one staff member. All of the comments were very positive. One social care professional commented They excel in peoples individuality and in their programme of activities The pharmacist confirmed that medicines are ordered correctly and on time and commented The staff and nurses go the extra mile to make sure all is in place for people who use the service. The staff member commented that the management is open and the home Is brilliant for the rights of clients A new care plan/ recording system has been introduced to ensure consistence when reviewing the residents needs. Entertainment has been increased with external performers being received well by the people who use the service. People enjoy the food on offer and a greater variety of cooked food has been made available for breakfast. We were in receipt of information from Arun District Council regarding a complaint about noise from the home. This was investigated by West Sussex Adult Services and the home fully co-operated with this. The registered manager was spoken with and and she discussed the effort the home is employing to reduce this type of incident. The investigating practitioner was spoken with and she confirmed that the home works well with West Susses Adult Services and adopts all recommendations for good practice. The home has quality assurance systems in place to ensure the opinions of people who use the service and interested parties are sought. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 23rd July 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
