Care Home: 1 Marten Road

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What the care home does well People who live in the Service indicate that the support workers are kind and that they provide them with support in ways that are right for them. People are helped to lead normal lives through responsible risk taking. As part of this, they are supported to develop their independence. They are also helped to take part in social activities. People are helped to stay in good health. This includes helping with the administration of medication. It also includes arranging for people to receive medical attention as and when necessary. There is an organised procedure for responding to complaints. Since our last Annual Service Review the Registered Provider has received one complaint. The records show that the matter was investigated and resolved promptly. The Registered Provider has also supported Kent County Council to investigate four incidents when someone`s wellbeing may have been compromised. Three of these investigations have been concluded. The most recent incident is still being examined. We understand that the Registered Provider has cooperated fully with the investigations.Suitable provision is made to ensure that people are kept safe. This includes having a system to deal with exceptional circumstances when someone may need to have aspects of their liberty restricted. Sensible things are done to promote people`s health and safety. This includes making sure that the fire safety regime complies with the requirements of the Kent Fire and Rescue Service. It also includes ensuring that the kitchen meets the standards set by the local Department of Environmental Health. The records show that items of equipment such as electrical appliances are being inspected regularly to make sure that they remain in good working order. What the care home could do better: The Manager does not have either of the formal qualifications that are recommended by the National Minimum Standards. These qualifications are designed to help managers run residential services so that people are supported in ways that are right for them. Support workers are not receiving all of the training that it is intended for them. This might result in them not having the opportunity to develop and refine some of the skills and knowledge they need. Random inspection report Care homes for adults (18-65 years) Name: Address: 1 Marten Road 1 Marten Road Folkestone Kent CT20 2JR three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Mark Hemmings Date: 2 7 0 4 2 0 1 0 Information about the care home Name of care home: Address: 1 Marten Road 1 Marten Road Folkestone Kent CT20 2JR 01303220126 01303275775 marten.road@unitedresponse.org.uk www.unitedresponse.org.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mr Michael Peter Coppin Type of registration: Number of places registered: Conditions of registration: Category(ies) : United Response care home 6 Number of places (if applicable): Under 65 Over 65 0 mental disorder, excluding learning disability or dementia Conditions of registration: 6 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category/ies of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Mental Disorder, excluding learning disability or dementia (MD) Date of last inspection Brief description of the care home Up to six people who have problems with their mental health can make their home in 1 Marten Road (the Service). The premises are a three storey detached house. Each person has their own bedroom. All of the bedrooms have a private wash hand Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home basin. There is a lounge, dining room, kitchen and laundry. There are an adequate number of bathrooms and toilets. There is a large garden at the back of the house. This has both lawn and flower beds. There is a summer house. The property is in a quiet residential street. It is about half a mile from Folkestone town centre. There is public transport nearby. The Service has its own people carrier vehicle. The Registered Provider is a charitable organisation. It operates a number of similar services in the area. Please contact the Manager to find out about the fees for living in the Service. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: The quality rating for this Service is 3 Star. This means that the people who use this Service experience excellent quality outcomes. We arrived on an unannounced basis at the Service at about nine oclock in the morning. Our inspection took about two hours to complete. It was a focused look at key areas of how well things are going. We took into account information provided by the Registered Provider in its self assessment. This is called the Annual Quality Assurance Assessment (the Assessment). We received it on time and it is adequately detailed. Further, we considered any information that we have received about the Service since our last Annual Service Review. We did this on 11 May 2009. This was an office based activity when we examined all of the evidence we had at that point about how things were going in the Service. During our current inspection visit, we spoke with three support workers. Also, we spoke with two of the people who live in the Service and we spent time in the company of a third person. We looked at a selection of key records and documents. These included things like the individual written plans of support, medication records, staff rosters and various health and safety certificates. After our visit we telephoned the Manager to clarify a number of points. He sent us some additional written information by email. This includes details of training records. It also includes an analysis of the accidents and other untoward events that have happened in the Service since our last Annual Service Review. What the care home does well: People who live in the Service indicate that the support workers are kind and that they provide them with support in ways that are right for them. People are helped to lead normal lives through responsible risk taking. As part of this, they are supported to develop their independence. They are also helped to take part in social activities. People are helped to stay in good health. This includes helping with the administration of medication. It also includes arranging for people to receive medical attention as and when necessary. There is an organised procedure for responding to complaints. Since our last Annual Service Review the Registered Provider has received one complaint. The records show that the matter was investigated and resolved promptly. The Registered Provider has also supported Kent County Council to investigate four incidents when someones wellbeing may have been compromised. Three of these investigations have been concluded. The most recent incident is still being examined. We understand that the Registered Provider has cooperated fully with the investigations. Care Homes for Adults (18-65 years) Page 4 of 8 Suitable provision is made to ensure that people are kept safe. This includes having a system to deal with exceptional circumstances when someone may need to have aspects of their liberty restricted. Sensible things are done to promote peoples health and safety. This includes making sure that the fire safety regime complies with the requirements of the Kent Fire and Rescue Service. It also includes ensuring that the kitchen meets the standards set by the local Department of Environmental Health. The records show that items of equipment such as electrical appliances are being inspected regularly to make sure that they remain in good working order. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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