Latest Inspection
This is the latest available inspection report for this service, carried out on 14th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Red House.
Annual service review
Name of Service: The Red House The quality rating for this care home is: The rating was made on: two star good service 2 4 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ruth Hannent Date of this annual service review: 0 6 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Norwich Road Kilverstone Thetford Norfolk IP24 2RF 01842753122 01842760337 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Susan Egelton Conditions of registration: Category(ies) : old age, not falling within any other category Miss Rachael Claxton Number of places (if applicable): Under 65 Over 65 0 15 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home is registered to provide accommodation and personal care to up to 15 older people. It is not registered to deliver nursing care. It is situated set back from a main road out of Thetford, near to a large supermarket. There is a gravel driveway to the main door of the home, with parking to the side and rear. The grounds are extensive, but parts are not easily accessible. Service users can access the garden, lawns and patio to the front of the home. Accommodation is provided in two main areas, leased by the registered proprietor. The older part of the home is on two floors, with bedroom accommodation on the first floor. There is assisted access via a stair lift. Communal 2 4 1 1 2 0 0 8 Annual Service Review Page 2 of 6 areas (lounge and dining facilities) are provided in the ground floor. An extension provides additional ground floor bedrooms. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received or asked for since the last key inspection. This included: The Annual Quality Assessment Assurance (AQAA) that was sent to us by this service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. Any surveys that have been returned to us from people using the service and from other people with an interest in the service. Information we have about how the service manages any complaints. What the management has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection and any results from visits that we may have made to the service in the past twelve months. Relevant information from other organisations. Any information from other people about the service. What has this told us about the service? The Commission had been sent the AQAA completed by the Manager as requested and the details written give a clear picture of the service offered. Information about how the home is developing the service, to deliver person centred care is in this document. Examples are written of how the home is trying to involve the families in the care plan development by the planned regular social and family meetings organised to try and encourage the families to be more involved is clear. The home has introduced open door management so that any person can see the Manager with a concern, compliment or complaint. This document also tells us how and when people make choices, from when to have a bath to what meals they would like, where to have it and at what time. The social interaction is developed by gathering life stories and encouraging interests and maintaining social contacts from the community such as the local luncheon club, trips out and an annual barbecue with fireworks. A number of in house activities are provided and for those who do not like television another lounge is available. The building is improving in appearance and there has recently been fitted a permanent ramp at the front door, rooms decorated and the Manager has employed a gardener to develop the grounds. New garden furniture has been purchased to allow residents to sit in comfort outside. Staff are supported by good recruitment, employment, induction and training. 8 staff are reported to have an NVQ 2 qualification with some aiming for NVQ 3. The Manager tells us that she will not employ a staff member without two satisfactory references and the POVA check returned. She also tells us that until the CRB clearance has been returned all new recruits remain supervised. Annual Service Review Page 4 of 6 There has been reported one concern around medication management that was reported to the safeguarding team but to date no further information has been received. The AQAA does tell us that the staff are fully trained in administration of medication and that more training has taken place this year. The Manager has been employed in this home since the summer of 2008 and is aiming for her NVQ 4 qualification. The home does send the Commission notifications of significance and will call the inspector to clarify issues. No complaints have been received other than the medication concern mentioned. No comments have been received from any residents, relative, professionals or staff. What are we going to do as a result of this annual service review? We will continue to carry out a Key Inspection by 05/11/10. However, we may carry out an Inspection at any time if information received gives us concern. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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