Care Home: The Rookery

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Annual service review Name of Service: The Rookery The quality rating for this care home is: The rating was made on: two star good service 0 4 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Paula Cordell Date of this annual service review: 2 2 0 1 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service Address of service: Rookery House Wells Road Radstock Bath & N E Somerset BA3 3RS 01761438610 01761438611 doreenpaisley@priorygroup.com www.prioryeducation.com Priory Education Services Ltd Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Number of places (if applicable): Under 65 Over 65 18 0 May accommodate up to 15 people aged between 18 - 30 with Aspergers in the main house. May accommodate up to 3 people aged between 18 - 30 with Aspergers Syndrome in the annex known as The Coach House. The maximum number of service users who can be accommodated is 18. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: None Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Rookery House is operated by the Priory Group. The home is situated in Radstock, an ex-market town, approximately eight miles from Bath City Centre and the town of Frome. The homes Statement of Purpose describes its aims as providing a high Annual Service Review Page 2 of 7 0 4 0 3 2 0 0 9 standard of quality educational programmes for young adults with Aspergers Syndrome and associated disorders. Each young adult will be looking for continued specialist development to help him or her meet their potential, further develop their life skills, gain independence and integrate into the community. The Rookery is not a home for life and support is typically provided on a 3 to 5 year programme for young adults who have come from home, school, college or other care setting. Each young person seeking admission to the service should be self-motivated to progress and have their own ambitions and desire to study and obtain full or part time employment. The current fee level ranges from £64,970 to £122,640 per year , depending on the support needs of each young adult. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last inspection. This included: 1) The annual quality assurance assessment (AQAA) that was sent to use by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2) Surveys returned to us by people using the service and from other people with an interest in the service. 3) Information we have about how the service has managed complaints. 4) What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 5) The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 6) Relevant information from other organisations. 7) What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make to improve the outcomes for the people living at The Rookery. From reading the annual quality assurance assessment it was evident that the people living in the home were the focus and the home is exploring how individuals can be more involved in making decisions including improving opportunities in the community. The last visit to the home was on the 4th March 2009. This provided evidence that the home was providing good outcomes for the people living in the home. This report can be sought from the Care Quality Commissions Web site. Twelve surveys were received from people using the service. Feedback varied in respect of whether they had a choice to move to the home and the information they received prior to moving there. Two people said they had not been asked whether they wanted to move to Rookery Farm and two said they did not have sufficient information Annual Service Review Page 4 of 7 about the service being provided. Feedback about activities varied with nine out of twelve saying they could choose how to spend their time during the day, evenings and weekends, one person said they could not do what they wanted during the day and two people said they could not do what they wanted during the evenings and one person stated they did not have a choice how to spend their time. All completed surveys confirmed that they individuals knew who to talk to if they were unhappy or had a complaint. Feedback about the staff ranged from always to usually in relation to treating them well and acting upon what they say. Other comments in what the home does well included the food is good another person said what was good about the home was breakfast, lunch and dinner and the activities a further person said the trips were good,. One person said its a good place to be, they advise and guide . Another person said it motivates people with cleaning, bus travel, cooking therapy but could improve by enabling people to self medicate and socialise on own more outside of the home. Feedback from four members of staff was received prior to completion of the Annual Service Review. Comments were generally positive with clear information being given to enable them to fulfil their roles in the home, good packages of training with good support mechanisms being in place. Two staff said the team work well together. Although both said in what the home could do better the communication and another said show the staff more appreciation. Feedback was received from three professionals. One visiting professional said the staff are excellent their manner and understanding is exceptional. The individual placed with the Rookery has always been treated individually and with great professionalism. Another professional stated good specialist support in a homely and supportive environment, dedicated and skilled staff. The third professional stated they provide a good supportive service with a good range of therapies by specialists in the field, staff have good understanding of the needs of the client group and ensures that support and a quality of life is maintained in a homely environment. However they identified the following as an area for improvement ensure that if a bed is promised to a person on a specific date that this is upheld. However overall they stated a very good service which we use for our clients with good success and would continue to use. The home continues to let us know about things that have happened since our last visit and they have demonstrated through telephone conversations where relevant they have managed and addressed the issues as detailed in the notification. From reviewing information held about the service it is evident that the home has implemented the safeguarding policies and ensured that the appropriate professional bodies have been kept informed, with actions taken to ensure the safety of the individuals and the staff team. The Care Quality Commission has not received any complaints about the service. Annual Service Review Page 5 of 7 Our judgement is that the service is still providing good outcomes for the individuals living at the Rookery. What are we going to do as a result of this annual service review? We will not change our inspection plan. However, we can visit the service at any time if we are concerned about the welfare or the safety of the people living in the Rookery. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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