Latest Inspection
This is the latest available inspection report for this service, carried out on 19th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Shieling.
Annual service review
Name of Service: The Shieling The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ruth Burnham Date of this annual service review: 1 9 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: St. Ebba`s Hook Road Epsom Surrey KT19 8QJ 01372203014 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Surrey and Borders Partnership NHS Trust Number of places (if applicable): Under 65 Over 65 10 0 The maximum number of service users to be accommodated is 10. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Shieling is a large detached property situated within the St Ebbas Hospital Complex Epsom Surrey. It is currently registered to provide residential care for up to 10 adults with learning disabilities. The accommodation for Service Users is provided on one floor. The communal space is provided in two good size dining rooms and three comfortable sitting rooms. Service users have access to a large enclosed garden, which was laid out in lawns and an area trees at the rear boundary. The home has limited parking space to the front with an additional space provided for the homes minibus.
Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We last visited the home on 14 November 2007 when it was our judgement that the service provided excellent outcomes for the people who live there. We carried out an annual service review on 1 October 2008. This Annual Service Review was carried out on 8 October 2009. We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was detailed and gave us all the information we needed. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. They told us how they are continuing to seek the views of the people who use the service and other stakeholders. The last inspection report following the key inspection on 14 November 2007 was positive. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. The Service has an effective quality assurance system which demonstrates year on year improvement in the home. We have not received any complaints about the service since the last inspection. Fourteen responses were received to surveys we sent out as part of this review, five from people who live in the home, completed with support from relatives or advocates. Comments included: The home looks after me well in all respects. Homely atmosphere, very welcoming. excellent care, varied menu, lovely bedroom/personal space. I am very happy at this home. Very impressed with the professionalism displayed by all the staff. One health care professional responded to our survey, they commented on the good communication. Nine members of staff also responded and their responses were largely positive including: Service users are happy and contented.Service users are treated with dignity and respect. good communication, service users happy living there. Manager and staff work hard and carry out good standard of care, good team work. The service is aware of and promotes equality and diversity. They told us of the Annual Service Review Page 4 of 6 following improvements to the service since the last inspection:They have improved on the Health Action Plan for each resident and broadened opportunities for people who use the service to partake in further community activities. Health and Safety Audits have been implemented 100 of staff have had training in Health and Safety and infection control. They tell us they have received a positive Environmental Health Inspection report. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 14th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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