Latest Inspection
This is the latest available inspection report for this service, carried out on 13th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Shires Care Centre.
Annual service review
Name of Service: The Shires Care Centre The quality rating for this care home is: The rating was made on: two star good service 0 6 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lesley Allison-White Date of this annual service review: 1 0 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: The Oval Sutton In Ashfield Nottinghamshire NG17 2FP 01623551099 01623550788 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Leyton Healthcare (No 5 Limited) Conditions of registration: Category(ies) : physical disability Conditions of registration: The maximum number of users who can be accommodated is: 42 The registered person may provide the following category of service only: Care Home with nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Physical disability - Code PD, maximum numner of places, 42 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Treated as new service on 06/02/2009 as new provider called Leyton Healthcare (Number 5 Limited). Registered 05/08/2008 with Leyton Healthcare 0 6 0 2 2 0 0 9 Number of places (if applicable): Under 65 Over 65 42 0 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Annual Service Review Page 2 of 6 The Shires is registered to provide nursing and personal care for up to forty two people with physical disabilities. It is located in a residential setting, close to local amenties and a bus route, on the north western outskirts of the town of Sutton-in Ashfield, which lies approximately three miles to the east of Junction 28 of the M1 motorway. It provides single room en suited accommodation for people over two floors accessible by stairs and a shaft lift. A variety of environmental aids and adaptations are provided, including level wheelchair access, specialist bathing facilities and an emergency call system throughout. There is a choice of comunal lounges, including an activities area, library room and a large dining room and with a dedicated wheelchair storage facilitiy which provides for electrical charging. There is also a small garden area and car parking spaces. People are provided with care and support from a team of nursing, care and hotel services staff, including three activities co-ordinators, led by an acting manager and with good external management support. Information about fees charged can be obtained directly from the home, together with key service information. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us numerical information about the service. We sent surveys out and they were returned to us by people using the service. We reviewed the information we have about how the service has managed any complaints. We looked at the service history to see what they have told us about things that have happened in the service, these are called notifications and are a legal requirement. We looked at the previous key inspection and the results of any other visits that we have made to the service in the last 12 months. We looked at relevant information from other organisations. We looked at what other people have told us about the service. The last key unannounced inspection was done on 6th February 2009. The quality rating was good 2 star. Date of this Annual Service Review is 10th March 2010. What has this told us about the service? The home sent us their annual quality assurance assessment when we asked for it (AQAA). The information they gave us was detailed and clear. It told us about the life of the people living at the home, how the manager finds out what they want or what they are doing to make sure their service provided good outcomes for them. We have been informed that the Registered Manager has left and that a new acting manager has been appointed and should start in April 2010. We are told that people who live at the home regularly take part in interview selection of new staff and they enjoy doing so. When we spoke with people by telephone they confirmed this. We are told that over 50 of staff have a National Vocational Qualification in care, have an in depth induction and receive regular updates in training and take part in any staff meetings. The last inspection visit confirmed that their recruitment procedures have been good. We were told that an extensive new refurbishment is in place and new tables at varying heights have been bought to take into account the diversity of needs as some people sit in wheelchairs that are at different heights. A new larger mini bus has been purchased to accommodate more wheelchairs when Annual Service Review Page 4 of 6 required and it is planned to take people out on day trips in small groups. We are informed that during an activity people at the home designed and made a complaints poster that informs them as to how they can make a complaint should they wish to make a complaint. We spoke with people who confirmed this. We are aware of a number of safeguarding matters and as part of the on-going monitoring the provider has promised to work with us to rectify them. This included making improvements to the care plans to reflect peoples individual needs and to ensure that staff will use the care plans to inform them of any changes in the persons condition. Comments from the surveys were: I enjoy cooking and college classes. I think the home is kept very clean and the care is good. I enjoy the food and it always looks appetising with a good choice of courses to choose from. People said that they wanted to speak with the inspector so we rang them at the home: their views were as follows: We are encouraged to attend meetings for us called the Quality Circle and we have our say on life at the home. We normally have our meetings on a regular basis but since the manager as left it has not been as often. For someone who cannot see the staff will help you and information from documents, such as the Service User Guide is read to me. I was able to contribute to my care plan about me. What are we going to do as a result of this annual service review? We will look at the information that we receive about the home and where necessary can do a random inspection or bring the next key inspection date forward. We will do an inspection by 5th February 2011. We can inspect the service at any time. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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