Latest Inspection
This is the latest available inspection report for this service, carried out on 2nd September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Uplands at Oxon.
Annual service review
Name of Service: The Uplands at Oxon The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Pat Scott Date of this annual service review: 2 3 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Clayton Way Bicton Heath Shrewsbury Shropshire SY3 8HS 01743282040 01743282041 Telephone number: Fax number: Email address: Provider web address:
www.marchescare.co.uk Marches Care Limited Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 81 0 81 0 81 0 The maximum number of service users accommodated is 81. The registered person may provide nursing care and accommodation for service users of both sexes whose primary care needs on admission to the home are within the following categories: Dementia (DE) 81 Physical Disability (PD) 81 Older People (OP) 81 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Uplands at Oxon is owned and operated by Marches Care Ltd, a family company. This home is the result of five years of planning to move the existing home from Dorrington to a new Shrewsbury based site. The result is a light, airy, modern, care home with four separate units of 20 single en-suite rooms. One of the units is specially
Annual Service Review Page 2 of 6 designed with the needs of service users suffering from dementia. There are specially landscaped courtyard gardens for service users to enjoy including wheelchair height borders. The service also has a life long learning facility with internet access for service users to use. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? Although the business is over 25 years old, the Uplands at Oxon is a new build just completing its second year of operation. The home sent us their annual quality assurance assessment (AQAA) when we asked for it. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they have made further improvements since the last key inspection of 21/07/08. Key aspects of service provision which the service considers it does well, as reported on in the AQAA are: Provides well researched evidenced based care for patients with complex and multiple health needs including dementia. Provides end of life care to Beacon status standards for the Gold Standards Framework for Palliative care. Have an open door policy which encourages involvement of patients and their relatives/significant others in all aspects of their care and encouragement of them to approach staff if they have any queries or concerns. We do ask for comments and criticism and encourage clients and their families through stating that we can only learn through knowing where we go wrong but still very little negative feedback. We provide information through leaflets and our brochure/website regarding our Annual Service Review Page 4 of 6 complaints procedure The newly formed Friends of Uplands United encourages openness and provides another medium for feedback. Provides superb environment for the care of patients with complex needs. Supports staff to achieve qualifications and appropriate training that has a positive impact on the quality of care. Works with other health and social care professionals. Strong management structure with clear business objectives. The above statements show that the service listens to people who use the service to improve it and achieve customer satisfaction. We received comments in some of the surveys returned to us. These include: I have been very satisfied with all the attention I received. The grounds are lovely. Furnishings and fittings are of good quality. Cleaning staff come and go. Not enough available to clean rooms every day. There seems to be constant problems with cleaning. All staff are approachable and friendly. They all work hard and there are enough staff on duty at any one time. Takes excellent care of all residents, including cleanliness of both rooms and persons. All the staff are friendly and I feel sure I could ask them anything and receive a proper answer. I feel involved and consulted regarding care and I feel valued and supported. The staff are friendly and co-operative and take time to listen. We have not received any recent complaints about the service. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to focus on positive outcomes for the people who use it. What are we going to do as a result of this annual service review? We will do a key inspection by 21/07/2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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