Latest Inspection
This is the latest available inspection report for this service, carried out on 11th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Willows.
Annual service review
Name of Service: The Willows The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Hilda Stephenson Date of this annual service review: 0 5 0 1 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: Muriel Kenny Court Hethersett Norfolk NR9 3EZ 01603260171 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability New Boundaries Community Services Ltd Number of places (if applicable): Under 65 Over 65 9 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: There has been a change of manager. The home is managed by Sheila Stock who is currently not registered with the Commission. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Home is comprised of three separate bungalows each providing three ensuite bedrooms, lounge/diner, kitchen and bathroom. The bungalows are next door to each other on a housing estate in Hethersett, close to the city of Norwich. The Home provides care and accommodation to adults with a learning disability and fees are negotiated on an individual basis. Currently the fees are approximately £2,000 per week. New Boundaries Community Support Ltd own and manage this Home as well as several other services in Norfolk for adults with a learning disability. This Home was registered with the Commission in December 2007. Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The manager returned the annual quality assurance assessment which gave us all the information we asked for, this was received after the completion date. It was detailed and gave clear evidence of how the home has been managed since the last inspection. There were no requirements issued at the previous inspection carried out in February 2008. The Home comprises of three separate bungalows each providing three ensuite bedrooms, lounge/diner, kitchen and bathroom. The bungalows are next door to each other on a housing estate in Hethersett, close to the city of Norwich. Before new residents move in, they are assessed on their individual care needs and are invited to visit or stay at the before making up their mind to move there. The staff have introduced a new care planning process based on residents personal profile to enable them to meet their individual needs. The manager has told us that the staff support and enables residents to make choices and decisions about their lives. All eight of the current residents have a full day time programme of work life balance and are working towards increased independence. Residents have always told us that they enjoy an active life visiting local care centres, church, maintaining personal interests, shopping and visiting their relatives on a regular basis. The residents are encouraged to continue to take an active role in the day to day running of the homes with some continuing to enjoy preparing and cooking the meals, supported by the staff team. The manager has recruited new staff to complement the existing staff team to continue Annual Service Review Page 3 of 5 supporting residents. The manager continues to let us know about things that happen at the home and contacts CQC for advice to ensure they manage their issues well. The home has investigated and managed two minor complaints since the last inspection; the home also receives a number of compliments. The manager and the companies operational manager ensures that standards are reviewed and remain high and the company maintain monthly inspection visits to ensure that residents continue to receive value for money. Our judgement resulting in the information showed that the home continues to provide a good service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection within three years of the last inspection carried out in February 2008. However we can inspect at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
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