Care Home: The Woodlands

Similar services:

• Maple Lodge
• Heathlands
• Aston Court Nursing Home
• Breme
• Ravenhurst
• Bank House
• Inspirations
• Westmead

Annual service review Name of Service: The Woodlands The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie McGarry Date of this annual service review: 1 7 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service Address of service: 176 Alcester Road Studley Warwickshire B80 7PA 01527852815 F/P01527852815 woodlands-home@hotmail.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mrs M Crooks,Dr M Crooks Number of places (if applicable): Under 65 Over 65 18 0 0 18 The maximum number of service users who can be accommodated is: 18 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Dementia (DE) 18, Old age, not falling within any other category (OP) 18 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Woodlands is located on the outskirts of Studley within reach of a variety of shops and other facilities. The home is situated on a bus route to Studley, Redditch and Alcester. The home was originally a care home for seven people; in 1994 it was extended and now provides personal care for 18 older people. The home is fully accessible to users throughout and has a shaft lift giving access to the first floor. Seven bedrooms have en-suite facilities and the home has two lounges and a Annual Service Review Page 2 of 7 conservatory, all of which are located on the ground floor. There are car parking spaces to the front of the house. The current scale of charges are £384 - £600 per week. Additional charges are made for chiropody, hairdressing, newspapers, magazines and toiletries. The fee information given applied at the time of the last inspection; persons may wish to obtain more up to date information from the service. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection and annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment within the required timescales, the manager completed this. The information in the AQAA was clear and provided us all the information we had asked for. We looked at the information in the AQAA and our judgment is that the home is still providing an excellent service and that they have a clear vision of what further improvements they wish to make. We were told how the home ensures that people who use the service are consulted on things that matter to them. For example, the AQAA tells us that the home has We operate an open door policy approach residents, relatives, and friends are actively encouraged to discuss any issue they wish with us. We use an annual quality survey to invite views, ideas, and feedback this is a published document. Regular meetings are undertaken with residents, and minutes are recorded and displayed menus are formulated with residents wishes and views as are possible design decor changes. The AQAA tells us that the home has made the following improvements We have provided flasks of tea, cups and biscuits in each lounge for the convenience of relatives and residents. We have developed a more accurate recording system of activities that are undertaken, indicating records of participation and enjoyment . The medical needs of all the people using the service have been identified and are addressed by the arrangements for the continued health care provided by other professional agencies. Annual Service Review Page 4 of 7 The AQAA tells us We provide all residents with a normal a life as possible given their individual health and social needs in homely surroundings. We provide all residents with care that will enable them to live as independently as possible with privacy, dignity and with the opportunity to make their own choices. We include residents in decisions regarding aspects of life in the home. We compile in conjunction with residents their families and professionals, care plans that are full, person-centred, and appropriate. Staff responsible for the administration of medicines have completed the relevant training. People using the service are encouraged to maintain links with families, friends and the community. 71 of care staff have achieved a minimum of level two in the National Vocational Qualification in care. This should mean that staff should have the necessary skills and knowledge to provide a good standard of support to the people who live there. The AQAA states that 100 of permanent care staff have received training in safe food handling and no staff are employed without two references and a criminal record check, indicating clear and robust procedures for the recruitment of all staff and volunteers. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. We received five completed surveys from people who live at The Woodlands. They said they always receive the care and support they need and they know how to raise concerns, if necessary. People commented: The staff are very friendly and helpful. I feel safe and secure here; I am happy to have found such and excellent place to live; It is always clean, the rooms are spacious, light and airy; Communication between staff and residents is excellent; Could improve the menus; More structured activities and daily newspaper. We received five completed surveys from relatives of people who use the service. Comments included: They look after X in the best way possible; Keeps me informed of progress and problems.. spend a lot of time feeding residents who are unable to feed themselves and finding food that they enjoy; Usually plenty of staff who are all kind and caring; Excellent manager.. runs The Woodlands in the most professional way; Complete lack of activities and stimulation except from TV; The ironing could be improved, and lots of odd items e.g. socks and pants; More info when medication is changed. The AQAA tells us that all the required policies and procedures are in place. The service tells us that they have received no complaints in the last twelve months. There has been one referral to the local authority for investigation under the Annual Service Review Page 5 of 7 safeguarding of vulnerable adults protocols, however following investigation this was not upheld. We have looked at all the information available to us and in our judgment the service continues to provide an excellent service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!