Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Thomas Edward Mitton House.
Annual service review
Name of Service: Thomas Edward Mitton House The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Chris Sidwell Date of this annual service review: 0 8 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Belvoir Avenue Emerson Valley Milton Keynes Bucks MK4 2JA 01908504778 01908505103 tem@birt.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : physical disability Conditions of registration: The Disabilities Trust Number of places (if applicable): Under 65 Over 65 16 0 The maximum number of service users to be accommodated is 16. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Physical disability (PD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Thomas Edward Mitton House is a 16-bedded, single storey, purpose built residential home for people with a physical disability, arising from an acquired brain injury. The aim of the unit is to provide specialist rehabilitation for people with brain injury, to enable them to become independent or to move to residential or community services which can meet their needs. Annual Service Review Page 2 of 6 The accommodation consists of 16 single rooms, which are all en-suite. The house has a library and a large dining area, as well as therapy rooms and lounges. There is a conservatory and gardens. Thomas Edward Mitton House is well located to take advantage of the facilities in Milton Keynes, with the public transport service running close by. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. Note. Due to technical issues some dates may not be completed in this report. The home last had a key inspection on the 28 February 2008 when the quality outcomes for service users were judged to be excellent. The last annual service review was undertaken on the 13th February 2009. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. The manager told us that they have an ongoing improvement plan which has included a review of the menus and upgrading of service users facilities, including new chairs, pool table and Wii fit console. The manager said that a new system for goal planning has been introduced to encourage service users to contribute more. Six people who live at the home returned the questionnaires. They were mixed in their views about the home. None said that they had been asked whether they wished to move to the home and only one felt that they had received enough information about the home before they moved. Three said that they could do what they wanted during the week although only one felt that they had a choice at the weekends. All but one felt that care staff and managers treated them well and everyone said that they knew who to speak to if they had any concerns and how to make a formal complaint. Two health and social care practitioners returned the questionnaires. They said that their advice was always or usually listened to and that they felt that peoples healthcare and rehabilitation needs were met. Annual Service Review Page 4 of 6 Eight members of staff returned the questionnaires, including three clinical professionals who are employed by the Trust. They said that they had received training and in general felt that service users rehabilitation goals were the priority and that the service endeavoured to support them in achieving these. Two felt that service users could be involved more in setting these goals and several felt that communication between the care team and clinical psychologists could be better. This should be addressed. The home has continued to notify us of adverse events. They also tell us if they have any safeguarding concerns which they have referred to the local authority. Due to their brain injury some clients may be volatile in their behaviour. The home manages this well and communicates well with other agencies who support people living at the home. The manager said that she had received six complaints in the last year, three of which had been resolved within the 28 day timescales envisaged in their policies. What are we going to do as a result of this annual service review? We will continue to monitor the information that we receive about the service. We can and will inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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