Care Home: Tolson Grange

Annual service review Name of Service: Tolson Grange The quality rating for this care home is: The rating was made on: two star good service 2 1 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Karen Summers Date of this annual service review: 2 0 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 12 Coach House Drive Dalton Huddersfield West Yorkshire HD5 8EG 01484432626 01484519126 karen.wilson@anchor.org.uk www.anchor.org.uk Anchor Trust Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia Conditions of registration: Number of places (if applicable): Under 65 Over 65 38 0 The maximum number of service users who can be accommodated is: 38 The registered person may provide the following category of service only: Care Home only - Code PC, To service users of the following gender: Either, Whose primary care needs on admission to the home are within the following category: Dementia - Code DE, maximum number of places 38 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Tolson Grange is a residential home providing personal care and accommodation for up to thirty-eight older people with dementia. Anchor Trust, a national housing association and organisation providing residential care, own the home. Tolson Grange is located on the outskirts of Dalton, a residential suburb of Huddersfield. It is near to local shops and public transport and there is car parking to the front of the property. Tolson Grange recently increased the number of rooms available by incorporating an attached former sheltered housing complex. The original home was purpose built for the current Annual Service Review Page 2 of 6 Yes - change of manager. 2 1 1 0 2 0 0 8 client group. The home has twenty-four large, single en-suite bedrooms and 14 large single suites with bedroom, lounge and a walk-in shower room with toilet facilities. All rooms are fitted with privacy locks and an emergency call system. There are good communal facilities over three floors. Stairs and a shaft lift are available to allow access to the upper and lower floors. Security at the home is ensured through the provision of coded door locks. The home has enclosed sloping gardens. Information about the home in the form of a Statement of Purpose, Service User Guide and the latest Commission for Social Care Inspection report are available from the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA), and it gave us the information we asked for. Our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The comments in the surveys from people living in the home tell us that they always receive the care and support that they need and that staff are always available when they need them. People tell us that the home arranges activities that they can take part in, and that they like the meals at the home. In relation to promoting equality and diversity the home tell us that each person living there has a person centred plan which identifies how they wish to be supported in this area of their lives. When asked what the home do well. A relative made the comments, Really delighted with the level of care given to our relative. We are confident that all her needs are being met. Always welcoming, friendly atmosphere, listens to our concerns and seeks medical advice appropriately, and communicates any changes in care appropriately. Health care professionals (doctors, district nurses, physiotherapists etc.) said that peoples health care needs are always/ usually properly monitored, reviewed and met by the care service. They said that the service seek advice and act on it to meet peoples social and health care needs and improve their well-being. When asked what the service does well, comments include, Attend to patients needs. Assertive well motivated staff. One person made the comment, I feel that this is a Annual Service Review Page 4 of 6 good, well run care home. When asked what the service could do better. One person said, Communication with doctors. Staff tell us that they are trained to do their job, and that they meet with their manager who gives them support and discusses how they are working. When asked what does the home do well, staff said that they cater for the different needs of people in a person centred way. One person said that the home was excellent and the staff work very hard to deliver a high standard of care. The home told us that they had received four complaints in the last twelve months and ninety percent of them were resolved within 28 days. People using the service said that there was someone who they could speak to informally if they were not happy and that they knew how to make a formal complaint. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. We will do a key inspection by 20th October 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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