Latest Inspection
This is the latest available inspection report for this service, carried out on 15th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Tree Tops.
Annual service review
Name of Service: Tree Tops The quality rating for this care home is: The rating was made on: two star good service 2 3 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Emma Dove Date of this annual service review: 1 1 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 3 Campden Road South Croydon Surrey CR2 7EQ 02086801219 02086671232 jocelyngillam@gmail.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Tamarind Care Limited Number of places (if applicable): Under 65 Over 65 10 0 The maximum number of service users who can be accommodated is: 10 The registered person may provide the following category of service only: Care Home Only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Tree Tops is a large family house situated in South Croydon, not far from a bus route and about ten minutes walk from South Croydon rail station. There is parking to the front of the house and in the street directly outside. The house provides accommodation for up to ten adults with learning disabilities. All bedrooms are single and are spread over three floors. A passenger lift serves all floors. Toilet facilities are available on all floors, with bathing facilities on the ground and first floors. There is a lounge, separate dining room, and a kitchen. There is a large well-maintained garden to the rear of the home.
Annual Service Review Page 2 of 6 none 2 3 0 1 2 0 0 9 More detailed information about the services provided at Tree Tops can be found in the homes Statement of Purpose and Service User Guide - copies of these documents can be obtained directly from the home. Fees charged range from £700.00. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and their relatives or representatives and staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection carried out on 23rd January 2009. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The manager told us they plan to improve the time staff spend with individuals, increase the number of individual activities, involve people in shopping and cooking for themselves and involve people in staff recruitment in the next year. People who use the service told us they were involved in the decision to move in, they usually make decisions about what they do and they do what they want to during the day, evening and at weekends. People are aware of how to make a complaint, they said the home is always clean and fresh and they said staff listen and act on what they say. Staff told us they have the support and training they need to do their job. They had the appropriate checks before they started work and their induction partly covered all they needed to know. Staff feel they provide a friendly and homely environment, have a good understanding and communication between people who use the serivce, staff and managementwork. Staff said that having more support staff would enable them to do more activities and spend more time with individuals. The home has not received any complaints since the last key inspection in January 2009. No complaints or issues regarding safeguarding have been received by the CQC. The home continues to let us know about things that have happened since our last key inspection. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 8th January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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