Latest Inspection
This is the latest available inspection report for this service, carried out on 3rd December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Trezela.
Annual service review
Name of Service: Trezela The quality rating for this care home is: The rating was made on: two star good service 2 8 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Helen Tworkowski Date of this annual service review: 0 2 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 23 Egloshayle Road Wadebridge Cornwall PL27 6AD 01208813756 Telephone number: Fax number: Email address: Provider web address:
janet.trezela@tesco.net Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: Mrs Janet Brewer Number of places (if applicable): Under 65 Over 65 8 8 0 0 Service users to include up to 8 adults with a learning disability (LD) up to the age of 65 years on admission. Service users to include up to 8 adults with a mental illness (MD) up to the age 65 years on admission. Total number of service users not to exceed 8 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Trezela House provides care for up to eight people with mental health needs or a learning disability. The premises are a large, two storey detached house in central Wadebridge overlooking the River Camel and playing fields. On the ground floor there is a dining
Annual Service Review Page 2 of 6 2 8 1 0 2 0 0 8 room, sitting room, conservatory, two separate toilets and a staff room/sleeping in room with an adjacent toilet. On the first floor there are five single bedrooms, one shared bedroom, a bathroom and a shower room. There is no lift or stair lift. The home is not suitable for anyone with significant mobility issues. with a physical disability.The home is accessed from the road by a number of steep steps. There is a very small garden/patio area at the front of the house. The fees for the service, in October 2008 were from pounds 550. This does not include toiletries, clothing, transport or other personal items. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people using the service and from other people with an interest in the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection, completed on 28th October 2008. - Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for and indicated that the home is striving to improve the quality of the service. Patricia Lang, the Registered Manager, told us that one way the home has improved in the last 12 months is that Service users are talking openly of what they want for themselves without feeling that it will be ignored or put on the back burner. We sent surveys to all five of the people who live at the home and received three surveys back. These surveys told us that people were generally happy with the standard of care. One person said I am very, very pleased and happy with the home. One person raised concerns regarding financial matters, and we checked to ensure that these were being appropriately dealt with. People told us they knew who to speak to if they were not happy. We received two surveys back from professionals who have had contact with the home. Comments included: The atmosphere at Trezela was always calm and welcoming when I visited, and The staff invariably have up to date information and are always able to answer any questions about those in their care. They also are excellent advocates, making sure that if those in care need something, it is arranged as quickly as possible. We received one survey back from a member of staff, this person told us, in relation to what the home does well It involves staff and the service users to contribute to the running of the home. Service users are encouraged to speak freely and go about their daily lives with the right amount of support. We have received no concerns or complaints regarding this service. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 27th October 2010.However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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