Latest Inspection
This is the latest available inspection report for this service, carried out on 23rd February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Vale Road (1b).
Annual service review
Name of Service: Vale Road (1b) The quality rating for this care home is: The rating was made on: two star good service 2 0 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sarah Greaves Date of this annual service review: 1 5 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 1b Vale Road Vale Road (1b) Forest Gate London E7 8BJ 02084713545 02084713545 europa.during@heritagecare.co.uk/ValeRd@heri tagecare.co.uk www.heritagecare.co.uk Heritage Care Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The previous registered manager of this service has left within the last 12 months. The service is now being managed by another registered manager from Heritage Care, who was previously managing a good service (now de-registered) in Newham. The last inspection of this service was in January 2009. Date of last key inspection: Date of last annual service review (if applicable):
Annual Service Review Page 2 of 6 2 0 0 1 2 0 0 9 Brief description of the service 1B Vale Road is a registered care home, which provides 24-hour residential care for 6 people with learning disabilities. The registered provider is Heritage Care, and the property is owned by London & Quadrant, who also provide housing services. 1B Vale Road is a ground floor property, which is specially designed to accommodate people with mobility difficulties. Most of the areas within the home are wheelchair accessible. All service users have single bedrooms with washbasin facilities. The home has a communal lounge and a kitchen/dining area. The lounge overlooks the garden. The garden has a patio area, with garden furniture and a lawn area with flowerbeds. 1B Vale Road is situated off Upton Lane, in Forest Gate. Buses 25 and 86 run along the Romford Road to provide links to Stratford and Ilford. The nearest station is Forest Gate, British Rail Station. A small car park is available for visitors. A range of culturally diverse shops, services and amenities are situated on Upton Lane, Romford Road and Woodgrange Road. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information that we have received about how the service has managed any complaints. What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? We were informed that the service had been ensuring that the Person Centred Plans (PCP) were up-to-date, and were proposing to transfer the PCPs to disk and picture form. There was a plan to introduce picture menus, and low-fat diets for people that would benefit from this kind of eating plan. The service had Health Action Plans in place, but wished to develop upon the existing quality of these documents. Residents had a programme of social activities and community outings, such as regular trips to the pub and meals out. The service planned to buy new sensory equipment and create a sensory garden. It was acknowledged that there were financial constraints to providing the level of social support that the service would wish to, due to external budgeting issues. The service was looking at whether the needs of the residents could be pursued by Deprivation of Liberty legislation. The manager proposed to reassess existing activities plans ,and to support residents to make more visits to families and friends. The AQAA confirmed that improvements were being made to the environment, such as the replacement of some furniture, and new curtains and nets. Annual Service Review Page 4 of 6 The AQAA was well-written and focused on the needs of the residents. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection within three years of the last key inspection. However, we can inspect the service at any time if we have concerns about the quality of the service or of the safety of people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
