Care Home: Wainford House Residential Care Home

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Annual service review Name of Service: Wainford House Residential Care Home The quality rating for this care home is: The rating was made on: three star excellent service 0 8 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie Small Date of this annual service review: 0 2 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 1-3 Saltgate Beccles Suffolk NR34 9AN 01502714975 01502711389 bev@farringtoncare.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Farrington Care Homes Ltd Conditions of registration: Category(ies) : dementia old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 0 4 28 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The registered manager left the service. A new manager is now in post. 0 8 1 0 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Wainford House, Saltgate is a listed town house, located in an old part of the town centre of Beccles. The building has been extended and now accommodates twentyeight older people in twenty-four single rooms and two double rooms. Twenty-one of the rooms have en-suite facilities. There are three dining rooms situated close to each other, a large lounge to the front of the building and a pleasant conservatory to the rear, which has views over the gardens and down to the river Waveney that flows nearby. The home is in close Annual Service Review Page 2 of 6 proximity to a range of local shops, churches, public houses and public transport connections. The home is owned by Farrington Care Homes Ltd from 1st June 2007. Wainford Homes UK Ltd previously owned the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people using the service and from other people with an interest in the service. We received surveys from seven people who live at the home, seven staff and four health professionals. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. We received a concern from an anonymous source regarding the service provided at the home, the manager was asked to investigate the issues and inform us of the outcome, which was done promptly. The AQAA told us that there were no complaints received by the home in the last twelve months and stated that they provide open policy providing information regarding their (people living at the home) rights to the complaints procedure. Eleven service user surveys said that they knew who to speak to informally if they were not happy and how to make a formal complaint. Seven staff surveys said that they knew what to do if a person had concerns about the home. The health professional survey asked if the service had responded appropriately when concerns had been raised about the care provided at the home, two answered always and two answered sometimes. The AQAA told us that there had been no safeguarding alerts made in the last twelve months and that the service had improved in the last twelve months by staff awareness of suspicion of alleged abuse. The AQAA stated that they ensure each individuals requirements noted and respected and ensure in individual care plans preferences and choices are noted and adhered to. Ten service user surveys said that they always received the care and support that they needed and one said that they usually did. Eleven surveys said that they always received the medical support that they needed and that the staff listened and acted on what they said. Comments made included manager and staff are all caring, polite, helpful and informative, meals are always lovely, staff do very well to look after particular peoples needs, staff are very pleasant and care excellent, choice of food Annual Service Review Page 4 of 6 good, communicate well, cleaning, laundry, security, efficient management, approachable staff. The health professional survey asked if peoples social and health care needs were properly monitored, reviewed and met by the service, two answered usually and two answered sometimes. The survey asked if the service sought advice and acted on it to meet peoples social and health care needs to improve their well being, two answered always, one answered sometimes and one answered usually. Comments made in the what the home does well section of the surveys included caring attitude, communication and team seem to be working much more as a team and know what is happening on a day to day basis with their residents. The staff survey asked if they were provided with up to date information about the people that they supported, five answered always and two answered usually. The survey asked if the ways that they passed information about people who used the service between staff worked well, four answered always, two answered usually and one did not answer. Comments made in the section of the staff surveys that asked what the home did well included the home meets the needs of the residents to a high standard. It is a very homely home with good staff and a good relationship with the manager and those above her, supply the residents with a caring, safe and loving place to live and carers work well together, talk to residents kindly, kept clean and tidy. The service user survey asked what the home could do better and comments included ironing, more entertainment, more outings would be lovely, sorting the washing, the home could definitely provide a bit of a better laundry service and laundry goes missing. The AQAA told us about the improvements made in the last twelve months which showed that they were making improvements in the areas that people had identified in the surveys. The improvements included laundry room, new bath and refurbished bathroom and new activity co-ordinator with more choice of activities. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection in line with the current CQC methodology which is within three years of the last key inspection. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. 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