Latest Inspection
This is the latest available inspection report for this service, carried out on 17th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Watchbell House.
Annual service review
Name of Service: Watchbell House The quality rating for this care home is: The rating was made on: two star good service 0 6 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sally Gill Date of this annual service review: 0 5 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 14 Watchbell Street Rye East Sussex TN31 7HA 01797222059 Telephone number: Fax number: Email address: Provider web address:
www.canterburyoasttrust.org.uk Canterbury Oast Trust Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Watchbell House is registered to provide care and accomodation for up to six adults with a learning disability and admits people with mild to moderate needs. The Canterbury Oast Trust owns the home and the registered manager Jayne Shilling has day to day control. Accommodation is on three floors. All bedrooms are singles and four have a wash hand basin. Service users have access to a large lounge, dining room, spacious entrance hall with seating, three bathrooms, kitchen and laundry. At the rear of the premises there
Annual Service Review Page 2 of 6 0 6 1 0 2 0 0 8 is a small courtyard garden with raised beds, ornaments, garden furniture and barbeque. The home is not suitable for those with mobility problems. Watchbell House is a listed building situated in an elevated position with extensive views. The town centre with all its amenities is a short walk away including train and bus stations. The home has its own vehicle which is used for service users. The staff compliment consists of a registered manager, team leader and support staff. The team leader and support staff work a rota that includes a minimum of two staff on duty during the day and one person sleeping in at night. Previous inspection reports are available from the home or can be viewed and downloaded from www.cqc.org.uk. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications. It is a statutory requirement that the service inform us without delay. The previous key inspection. Relevant information received from organisations. What has this told us about the service? The service returned the annual quality assurance assessment (AQAA) when we asked for it. This was clear and comprehensive although some data information was missing. It identified areas that have improved in the last year including introduced more picture boards to ensure people with communication needs are able to make real choices, accessed professional guidance in relation to a persons diet, encouraged people to take up physical exercise to promote a healthier lifestyle, continued to improve the environment in which people live and accessed staff training on changing legislation. It also identifies areas where further developments are either planned or would benefit people who use the service. The last report was very positive and no requirements or recommendations were made. Shortfalls that were highlighted in the last report were addressed by the manager and confirmed in a telephone to the Commission shortly after the visit. The AQAA indicates no complaints have been received by the service in the last 12 months. The Commission has received no complaints. The service has kept us informed about significant events that affect the people living in the home. There has not been anything out of the ordinary that has caused us to become concerned. No survey forms were received back from people that use the service or professionals who may have contact with the service. Annual Service Review Page 4 of 6 Two staff surveys were received. These were both positive. One commented its a brilliant, friendly and warm place to work in. When asked what the home does well comments were updates thoughts - ideas - not afraid to change something if not working. Treats service users as unique individuals and helps them to grow - offers help/support/ideas and training to do so. Enables service users to lead proactive lives with access to day services and leisure activities of their choosing. When asked what the home could do better one said would be nice to be able to have 2 x yearly staff days (training and development) as a team. After considering the information our judgement is that the agency is still providing a good service and that they plan to make further improvements to improve outcomes for people who use the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 6th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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