Care Home: Waters Park House

What the care home does well The staff at Waters Park provide an excellent service to the people who live there. Staff are polite, courteous and meet the needs of people at the home. The home respond well to suggestions and communicate with health care professionals effectively. The staff are aware of what abuse consists of and are able to report any concerns or allegations to the safeguarding team well. The management of the home respond to complaints and incidents in a timely and appropriate way. The home is well maintained, clean and free from appropriate odours. What the care home could do better: With regard to the issues raised in the complaint, we found that there were no regulations breached and will not be making any requirements or recommendations. Inspecting for better lives Random inspection report Care homes for adults (18-65 years) Name: Address: Waters Park House Exmouth Road Stoke Plymouth Devon PL1 4QQ three star excellent service 06/01/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Clare Medlock Date: 0 3 0 3 2 0 0 9 Information about the care home Name of care home: Address: Waters Park House Exmouth Road Stoke Plymouth Devon PL1 4QQ 01752567755 01752562111 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Waters Park Limited care home 23 Number of places (if applicable): Under 65 Over 65 0 0 mental disorder, excluding learning disability or dementia physical disability Conditions of registration: Date of last inspection Brief description of the care home 23 23 0 6 0 1 2 0 0 9 Water Park House is owned by Waters Park Limited and managed by Miss Elizabeth Waters. Waters Park House provides intensive rehabilitation support for up to 23 service users who have suffered a brain injury. The home is situated in a pleasant residential area of Stoke, adjacent to the park and within a short distance of Stoke Village. The home provides accommodation 22 units with en suite accommodation with several units offering self-contained accommodation. Communal areas include a large lounge room and conservatory with a kitchen area, a dining room and a separate kitchen. In addition to the communal areas, the home offers a number of therapeutic training areas, including a workroom and computer room with internet access, an art room, a kitchen and a gym/physiotherapy suite. There is level access to all areas of Care Homes for Adults (18-65 years) Page 2 of 7 Brief description of the care home the home and a passenger lift provides access to the first floor. There is a sheltered patio area with seating where service users may smoke if they wish and a small but pleasant patio. The large staff team includes rehabilitation care staff, occupational therapists, physiotherapists, education and activity assistants, a workshop coordinator, maintenance, catering and domestic staff as well as administrative staff. Speech and language therepay, couinsleling and psychology support are provided by external professionals who visit Waters Park each week. Waters Park has a Statement of Purpose and Service Users Guide; these documents provide information about what the home can offer. Both of these documents are available in the main office, and provided to prospective service users and their relatives when they visit. The fees for Waters Park are based on an assessment of need, and the home has three bands: high dependency, 1643 pounds per week, medium dependency, 1509 pounds per week and low dependency, 1436 pounds per week. Items not included in the fees include chiropody, hair dressing, toiletries, newspapers and magazines, taxis and holidays. Care Homes for Adults (18-65 years) Page 3 of 7 What we found: We performed this random unannounced inspection following a complaint about staff attitudes at the home, cleanliness at the home and the way complaints are managed at the home. During our visit we observed that all staff interactions were positive, respectful, professional and appropriate. We saw no evidence of staff withholding services unless this was indicated within their personal risk assessment and care plan. We saw that one person is not permitted in his room during the day. We saw the reasons for this and consider the decision to be in the best interest of the person and well documented. We saw no evidence of abusive practice. The home was clean and there were no offensive odours present throughout the home. We saw that one accessible bathroom near to a ground floor flat was being used as a storage area for some equipment. We saw that this was still functional as a toilet and that there were other accessible toilet facilities close to communal areas. We saw that each person has fully accessible en suites including showering facilities. We were informed that this bathroom was not used as a bathroom. There were no cleaning chemicals present. We saw many documents and records relating to a specific incident which occurred at the home in February 2009. There was evidence to show that this matter has been dealt with appropriately in accordance with the homes policies and procedures. There was no evidence to show that any of the staff acted abusively or unprofessionally. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 5 of 7 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. 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