Latest Inspection
This is the latest available inspection report for this service, carried out on 18th December 2009. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Waverley Lodge.
What the care home does well This could not be determined at this visit. What the care home could do better: The registered provider could have submitted the notice of voluntary cancellation in a more timely manner i.e. closer to the March 2009 notification of closure of the home. Random inspection report
Care homes for older people
Name: Address: Waverley Lodge 36-38 Mansfield Road Ilford Essex IG1 3BD three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Stanley Phipps Date: 1 8 1 2 2 0 0 9 Information about the care home
Name of care home: Address: Waverley Lodge 36-38 Mansfield Road Ilford Essex IG1 3BD 02085184498 02085184498 waverleymanager@hotmail.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Gloria Nadean Shakespeare Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mr Awtar Singh Johal care home 23 Number of places (if applicable): Under 65 Over 65 0 23 dementia old age, not falling within any other category Conditions of registration: 23 0 The maximum number of service users who can be accommodated is: 23 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Dementia - Code DE Date of last inspection Brief description of the care home Waverley Lodge is a privately owned care home, registered to accommodate 23 elderly people. The home is located in a residential area of Ilford, within walking distance of
Care Homes for Older People Page 2 of 7 Brief description of the care home shops and public transport and approximately half a mile from Ilford town centre. The building is a converted property with recreational, bedroom and bathroom facilities on the ground and first floor. There is a lift to the first floor. Two of the bedrooms are large enough for shared occupancy, although are currently being used as single rooms. There is a garden with patio and grassed areas and out-building for the storage for food stocks and cleaning materials. The building is suitable to achieve the aims and objectives of the service, providing a comfortable and welcoming environment. Staff provide 24-hour care on a rota basis, with an on-call system in place to provide out-of hours support to staff. The staff team generally reflects the ethnic diversity of the service user group and the locality in which the home is situated. Fees are charged between #490.00 and #500.00, which do not include hairdressing priced (#5.50-#20.00), newspapers (45 pence), toiletries (variable prices) and private chiropody (#12.50). A statement of purpose and service user guide is made available to service users once a decision is taken to live in the home. Care Homes for Older People Page 3 of 7 What we found:
On the day of the site visit (18/12/09), there were no residents or staff in the building and the building was locked up and in complete darkness. There was also no response to the telephone or doorbell. The site visit confirmed that the service was not being operated, which was consistent with the information provided by the registered manager in March 2009 - that the home had closed. In the correspondence received, the then registered manager Gloria Nadean Shakespeare informed that the process of moving out all the residents had been completed, and that all the staff were made redundant. In dicsussion with the Commissions registration department - they were in receipt of a voluntary cancellation notice from the responsible individual. At the time of writing this report they were in the process of dealing with it. The cancellation notice came several months after the home had been officially closed. In essence the service is regarded as dormant until the process of dealing with the voluntary notice of cancellation has been completed. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
