Latest Inspection
This is the latest available inspection report for this service, carried out on 8th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Welcome Home.
Annual service review
Name of Service: Welcome Home The quality rating for this care home is: The rating was made on: two star good service 2 7 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joseph Harris Date of this annual service review: 2 6 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Marrow Cliff View Gardens Warden Bay Leysdown Kent ME12 4NH 01795510884 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Mr Neil Tucker Number of places (if applicable): Under 65 Over 65 5 0 The maximum number of service users to be accommodated is 5 The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Welcome Home provides a residential service for up to five adults, either male or female, with learning disabilities on the Isle of Sheppey. The bungalow, with its large garden, is situated in a quiet residential part of the small town of Leysdown-on-Sea and is a short walk from the beach and some local shops. The town of Sheerness is within a short driving distance with a good range of amenities and public transport links. Information regarding the fees and facilities is summarised in the service user guide
Annual Service Review Page 2 of 6 2 7 0 2 2 0 0 9 and is available on request from the service. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information that we have received or asked for since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment tool completed by the home that focuses on how well the outcomes for people using the service are being met. It addresses each of the outcome areas detailed in the National Minimum Standards for Younger Adults. It also provides us with some numerical and statistical information. Comments made by people using the service and the views of other people with an interest in the home. Information that we have received about any complaints or concerns and how the service has managed these issues. What the service has told us about things that have happened in the home (eg admissions to hospital, injuries and other untoward occurrences). These are called notifications and are a legal requirement. The previous key inspection report and documentation as well as the results of any other visits we have made to the service in the past 12 months. Any other regulatory activity in relation to the service since the last key inspection. Relevant information from other organisations. What other people, including key professionals, have told us about the service. What has this told us about the service? The service returned their AQAA when we asked for it. It was completed in good detail and provided us with all of the information that we asked for. The AQAA summarised the aspects of the service that have improved over the past 12 months and the future improvements that they intend to make. Having reviewed the information in the AQAA it is our judgement that the home continues to provide good outcomes for the people who use it. The AQAA told us that the service is intending to develop the assessment and care planning documentation. Pictures and symbols have been added to aid the understanding of service users, but the home tell us that information relating to service users will be gathered in greater depth and documentation reviewed. The service also plan to continue developing the range of activities for service users and recording processes. An emphasis is to be placed on more family involvement in recreational pastimes. The home tells us that they have effective strategies for dealing with all levels of complaint or concern and staff are trained in managing such issues. Annual Service Review Page 4 of 6 Feedback from service users and people involved with the service has been positive. They have told us that they are happy with the service that they receive. Comments such as, The staff are friendly, its a nice home and Its a nice place to be have been made. No complaints or concerns have been raised with us in connection with service and the home state that they have not had any formal complaints lodged since the last key inspection. There have been no safeguarding vulnerable adult alerts highlighted in respect of the service in this time period. The home continue to work well with and lets us know about things that have happened. They have shown us that they have managed these issues well. Following a review of all the information available it is our opinion that the home continues to provide a good service to the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 27th February 2011 However, we can visit the service at any time should we have concerns about the quality of the service being provided or the health and safety of people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
