Latest Inspection
This is the latest available inspection report for this service, carried out on 24th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Welland House.
Annual service review
Name of Service: Welland House The quality rating for this care home is: The rating was made on: two star good service 0 3 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Don Traylen Date of this annual service review: 1 3 1 0 2 0 0 9 Annual Service Review Page 1 of 4 Information about the service
Address of service: Poplar Avenue Dogsthorpe Peterborough PE1 4QG 01733345421 01733563209 cathy.wiseman@peterborough.gov.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Peterborough Primary Care Trust Number of places (if applicable): Under 65 Over 65 5 0 3 17 37 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Welland House is situated in the Dogsthorpe area of Peterborough. The home is a single storey building which was purpose-built in 1987. The home offers accommodation for fifty-four people and is registered to provide dementia care to seventeen people. The home is divided into six self-contained units. An extension has four single rooms, each with full en-suite facilities. There is a lounge in the centre of the home, the main kitchen, a laundry, management offices and staff facilities. The home is set in gardens and is within walking distance of local shops and a few minutes drive from the centre of the city of Peterborough. The reports published by the Commission are available in the home, or can be accessed on the CQC web page. The fees for care range from £340 per week to £550 per week. None 0 3 1 0 2 0 0 8 Annual Service Review Page 2 of 4 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: 1) The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2) Surveys returned to us by people using the service and from other people. 3) Information we have about how the service has managed complaints. 4) What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 5) The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 6) Relevant information from other organisations. 7) What other people have told us about the service. What has this told us about the service? Welland House sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and they know what further improvements they need to make. The AQAA showed that the home facilitates and meets peoples different cultural expectations. They have a safe and strong recruitment process and continue to arrange good training to staff. They listen to peoples views through regular meetings and forums where peoples views are heard. People receiving the service told us they that are satisfied with it. We received comments that included; staff are nice and friendly and everything is marvellous here. The service continues to let us know about things that have happened and they have shown they manage issues well. They work well with us and have shown their service continues to provide good outcomes for people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will carry out a key inspection by 30/11/2010. However, we can inspect at any time if we have concerns about the quality of the service or the safety of people using using the service. Annual Service Review Page 3 of 4 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 4 of 4 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
