Latest Inspection
This is the latest available inspection report for this service, carried out on 14th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Wensleydale.
Annual service review
Name of Service: Wensleydale The quality rating for this care home is: The rating was made on: two star good service 1 9 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Elsie Allnutt Date of this annual service review: 0 9 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 109 Wensleydale Avenue Penshaw Houghton le Spring Tyne and Wear DH4 7PD 01915849176 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Northumberland, Tyne & Wear NHS Trust Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care Home only Code PC To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following category: Learning Disability, Code LD - maximum number of places 6 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Wensleydale is a large bungalow where six peple who have learning disability live. It is situated on a housing estate in Penshaw and is close to shops and pubs. There are bus stops near by so people can easily visit local towns, like Sunderland. Everyone has their own bedroom and there are separate bathrooms and toilets for people to use. There is one lounge/dining area, a kitchen, office and laundry room. None 1 9 1 1 2 0 0 8 Annual Service Review Page 2 of 7 The weekly fee charged at the home has not as yet been agreed with the Local Authority. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The last key inspection that we carried out was on the 19th November 2008 and the rating was 2 star good service. We looked at all the information that we have received or asked for since the last inspection and this includes The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the information we asked for, however when asked what they thought they could do better these areas throughout the assessment were not always completed. We looked at the information in the AQAA and discussed this with the acting assistant manager in the absence of the manager. The home tells us that they continue to develop the service in a way that has positive outcomes for the service users and complies with government legislation. Our judgement is that the service provided is still good and that they generally know what further improvements they need to make. Staff and management at the home tell us that service users continue to enjoy life at Wensleydale and the surveys received from them demonstrate that they continue to be happy living there. A family member of a service user said, The home is clean and the staff are pleasant. One person advocating for a service user felt that staff had too much paperwork and not enough time to spend with the people who live there. Although staff generally felt Annual Service Review Page 4 of 7 that they had enough time to support service users effectively and that the home was currently running well, one commented, We need allocated time to write up care plans, maybe one person at a time should do this. Recently the staff at the home have concentrated on offering service users a wider range of activities and opportunities. The assistant manager said, Staff have been very proactive in seeking new experiences and opportunities for service users and for the first time service users have been away on holiday visiting destinations such as Sherwood Forest and the Lake District. It was confirmed that service users experiences had been very positive and staff were delighted with the response and outcome. Other activities recently experienced include trampolining, biking, horseriding and swimming. Service users also continue to take part in other activities such as visits to the pub for meals and shopping for the homes groceries and their personal shopping items. So that service users receive the amount of support needed to take part in such activities the staffing rota is monitored to ensure enough staff are available to support them. A minimum of four staff are on duty each day but this number is usually increased to five to facilitate activities. In the event of staff being off sick or on annual leave bank staff who belong to a team employed by the organisation, come in to cover. These are people who the service users know and who are familiar with the policies and procedures of the home. Staff work as a team and support each other and service users in sensitive way. Such skills and committment to their roles were demonstrated during a recent sad incident in the home, during which time both staff and service users needed support and understanding. Staff addressed this in a way that was both professional and supportive to service users and each other. The staff team remains stable and staff continue to maintain and develop their skills and knowledge by updating mandatory training when needed and receiving other training courses related to their roles. Recent training attended inlcudes Epilepsy, Autism Awareness and the Mental Capacity Act/Depravation of Liberty. As some service users demonstrate challenging behaviour all staff have recieved training related to this and follow individual guidance regarding the behaviours in the care plans. The service users healthcare needs continue to be met well and the home continues to work effectively with healthcare professionals. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by the 19th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service.
Annual Service Review Page 5 of 7 Annual Service Review Page 6 of 7 Reader Information
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