Latest Inspection
This is the latest available inspection report for this service, carried out on 12th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Westwolds Care Centre.
Annual service review
Name of Service: Westwolds Care Centre The quality rating for this care home is: The rating was made on: two star good service 3 0 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Steve Keeling Date of this annual service review: 0 8 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 4 Park Avenue Burton Joyce Nottingham NG14 5AF 01159313659 01159313769 westwolds@schealthcare.co.uk www.schealthcare.co.uk Exceler Healthcare Services Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 34 No one falling within category OP may be admitted into Westwolds Care Centre where there are 34 persons of category OP already accommodated within this home. To admit one named individual with dementia. The service user`s needs are to be reviewed six monthly with the social worker to ensure that the care staff are still able to meet the needs and that other service users are not being put at risk. When the service user`s contract is terminated for any reason the registration returns to its preexisting state. To be able to admit the named person under the age of 65 years into Westwolds Care Centre named in variation application number V37017 dated 20 November 2006. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Westwolds is a purpose built single storey home set in the quiet village of Burton Joyce. It can offer accommodation for up to 33 older people within the category of old age only. There are two people below 65 who have lived there for a number of years.
Annual Service Review Page 2 of 6 3 0 0 9 2 0 0 8 The accommodation is in single rooms with the exception of two doubles. All but six of the rooms have ensuite facilities; fourteen rooms have kitchenettes to enable independent living for those people who are able. The centre of the village is a short walk away and provides access to shops, churches, public houses, a coffee shop and a supermarket. Individuals can access public transport in the village, although there is a mini bus available, which belongs to the home. There is a very pleasant inner courtyard garden and a car park to the front of the building. The weekly fees range from £430 to £550 and the fees do not include podietry services, newpapers if requested and hairdressing services. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection was performed. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the registered manager. The AQAA is a self assessment that focuses on how well outcomes are being met for service users. It also gave us some numerical information about the service. Two responses to the ten service user surveys and five responses to the five staff surveys which were returned to us prior to performing the Annual Service Review. Information we have about how the service has managed any complaints if applicable. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What other people have told us about the service if applicable. What has this told us about the service? The registered manager sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us the information we asked for. We looked at the information in the AQAA and our judgement is that the home continues to meet regulatory requirements and that they know what further improvements are needed to the service. The Care Quality Commission has not received any concerns or complaints about the service in the since the last key inspection was performed on the 20.09.2008. Information provided by the registered manager states that one Safeguarding Adults investigation has been undertaken within the last 12 months. Our records show that the Safeguarding Adults issue has been fully investigated and appropriate actions have been taken to safeguard the service users. Information provided within the service user surveys told us that service users receive enough information about the home before they moved in so they can make an informed choice as to the suitability of the service in meeting their needs. Both service users told us in the service users surveys that they know who to speak to if they were not happy and they know how to make a formal complaint. Both service users told us in the service users surveys that staff are available when needed and stated that staff always listen and act on what they say. Annual Service Review Page 4 of 6 The service users surveys asked What does the home do well comments included Staff work well together and Everybody does their best. The Have your Say pre inspection questionnaire asked staff What does the home do well, comments included We provide excellent care and enable our residents to maintain their independence and We maintain residents dignity, choice and individual needs. The registered manager continues to let us know about things that have happened since our last key inspection and has shown she works well with us to provide good outcomes for the service users. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. The next inspection of this service will be based on the Fees and Frequency Regulations (2007) and the assessment of risk. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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