Care Home: Whiteoak Court Nursing Home

What the care home does well This home offers residents a high standard of nursing care in a well appointed and well maintained home. The atmosphere is warm and welcoming, residents look clean, happy and well cared for. People who were in bed, because they were unwell, look comfortable and free from pain. All of the residents that we spoke with and their relatives praised the staff and the care that they received. They told us "we are very well looked after" "staff are treasures" . They told us that they enjoy the activities that are arranged for them and that the meals are "extremely good".We saw pictures around the home of residents enjoying various occasions that had been organised for them. We looked at the homes complaints record. None of the issues raised had been about the service and they had all been dealt with promptly. The Commission has not received any complaints about the service since the last inspection. All of the requirements that were issued previously have been complied with. What the care home could do better: The home has introduced a new medication administration system. We noted that there had been some omissions in recording in the previous month and also that it was not always possible to complete an audit trail for some items of medication, not ordered on a regular basis. The registered manager has agreed to address this issue. No requirements were issued at this visit and the home will continue to be inspected in line with current guidelines. Inspecting for better lives Random inspection report Care homes for older people Name: Address: Whiteoak Court Nursing Home 15 Selby Close Chislehurst Kent BR7 5RU two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Alison Ford Date: 2 7 0 2 2 0 0 9 Information about the care home Name of care home: Address: Whiteoak Court Nursing Home 15 Selby Close Chislehurst Kent BR7 5RU 02084670954 02084670954 sandraschluep@whiteoakcourt.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Messrs I R & RP Tappin and Mrs S M Schluep care home 27 Number of places (if applicable): Under 65 Over 65 27 old age, not falling within any other category Conditions of registration: 0 The registered person may provide the following category of service only: Care home with nursing (CRH - N) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of service users who can be accommodated is: 27 Date of last inspection Brief description of the care home Whiteoak Court Nursing Home, in Chislehurst, is registered with The Commission for Social Care Inspection to provide nursing care for up to 27 elderly people. Situated in a quiet residential road, the home is an attractively presented and wellmaintained property providing accommodation over two floors. A passenger lift allows access to all parts of the home. Care Homes for Older People Page 2 of 8 Brief description of the care home There are twenty-five bedrooms, two of which are for double occupancy. All of them are fitted with a wash hand basin and six benefit from en-suite facilities. On the ground floor there is a large dining room and separate lounge area. There is limited car parking to the front of the building and a small paved garden with seating and tables to the rear. The home is staffed by both trained nurses and carers, throughout the 24-hour period, supported by a range of domestic and ancillary staff. There are regular visits from a GP, chiropody, optician and dentist. At the time of this inspection fees ranged from £560 - £900 according to the room that is occupied and the level of dependency of the resident. Fees paid by people who are funded by the local authority vary from those whose placement is privately funded. Extra charges would be payable for services such as hairdressing and private chiropody and would be discussed prior to admission. A copy of the homes Statement of Purpose and their latest inspection report can be obtained from them. Inspection reports can also be downloaded from The Commission for Social Care Inspection?s website. Care Homes for Older People Page 3 of 8 What we found: The last key inspection visit for this service was undertaken in July 2008. This visit was to check their compliance with requirements that were issued at the time and to confirm that this service is still providing good quality outcomes for the people who are living there. At the time of this visit there were 25 residents living in the home. We spoke with several of them and also to some relatives who were visiting. We asked people what it was like for them living in the home and also about their views of the staff who care for them. We undertook a partial tour of the premises and looked at the storage and administration of medication in the home. We looked at the care plans of a sample of residents, and the complaints register in the home. We also spent some time speaking with the Registered Manager of the service. What the care home does well: What they could do better: The home has introduced a new medication administration system. We noted that there had been some omissions in recording in the previous month and also that it was not always possible to complete an audit trail for some items of medication, not ordered on a regular basis. The registered manager has agreed to address this issue. No requirements were issued at this visit and the home will continue to be inspected in line with current guidelines. Care Homes for Older People Page 4 of 8 If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These requirements were set at the last inspection. They may not have been looked at during this inspection, as a random inspection is short and focussed. The registered person must take the necessary action to comply with these requirements within the timescales set. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No. Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. 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