Care Home: Whitfield Care Home

What the care home does well One of the staff has taken on the additional role of activity coordinator and has been able to arrange some different activities. There are regular outside entertainers coming in to the home to provide activities like music and exercise. Different activities are organised in the two lounges. Residents have the choice of whether to join in the different activities on offer or not. Staff have received good training, relevant to the needs of the residents and are able to demonstrate how they put it into practice. Staff are enthusiastic and motivated. They have good support from the manager in the home who recognises and builds on their strengths. What the care home could do better: We talked about further developing the activities as part of their person centred planning. This includes recording the spontaneous activities like singing and reminiscence talks that the staff carry out in response to residents generally throughout the day. Staff realised they carry out a lot of activities throughout the day whilst doing something else. They said they would keep a note of them and how residents responded so there is a truer record of what they have been doing during the day. We talked about developing and supporting resident`s communication by providing aids like photos for those who need it. The staff are responsive to resident`s expression when they have been confused and have limited speech. They could think of lots of ways to support each person to make their wishes known and said these would be included in each care plan. Inspecting for better lives Random inspection report Care homes for older people Name: Address: Whitfield Care Home 107 Sandwich Road Whitfield Dover Kent CT16 3JP two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Julie Sumner Date: 2 5 0 2 2 0 0 9 Information about the care home Name of care home: Address: Whitfield Care Home 107 Sandwich Road Whitfield Dover Kent CT16 3JP 01304820236 01304825861 whitfield@1stchoicecarehomes.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mr Kanagaratnam Rajaseelan,Mr Kanagaratnam Rajamenon care home 30 Number of places (if applicable): Under 65 Over 65 0 30 dementia old age, not falling within any other category Conditions of registration: 30 0 The maximum number of service users to be accommodated is 30. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE) Old age, not falling within any other category (OP). Date of last inspection Brief description of the care home The Whitfield Care Home is a large detached residence, which is registered to provide care for 30 older people with dementia. It is located in the village of Whitfield and is set back from the main road that runs through the village. At the front of the home there are parking facilities for several cars, and at the rear there is a small lawned area Care Homes for Older People Page 2 of 8 Brief description of the care home for residents use. Local shops and a post office are nearby, and there are also several public houses and take-away food premises. There is a regular bus service to the village. The town and port of Dover is within easy driving distance, with Deal, Sandwich, Canterbury, and Ramsgate just a little further afield. The current fees for the service at the time of the visit range from £320.00 to £550.00 per week. Information on the Homes services and the CSCI reports for prospective service users, will be detailed in the Statement of Purpose and Service User Guide. Care Homes for Older People Page 3 of 8 What we found: We visited the home unannounced to look at what activities are on offer to the residents and to see what staff training is provided. We were accompanied by an expert by experience who talked to the residents about their lifestyle. We saw that the lounges were nicely decorated and the decor gave a peaceful atmosphere. In one lounge, residents were watching a television programme and in another lounge there was music hall type music playing and many residents were singing along with the CD. Activities include music with exercises, pamper sessions, (we saw that many residents had their nails painted) and outings during the summer to local seaside with fish and chip lunches. Birthday parties are held for the residents and family members are invited. There are occasional open days and there is a good support network from relatives who are encouraged to visit and participate in their relatives care. We saw that the residents looked happy and contented and some had been resident at the home for a number of years. Residents said they are well looked after at the home and the staff are caring and kind. We saw that the staff interacted well with the residents. They were offered drinks regularly and the staff spent time talking with them. One member of staff was looking at photographs in an album with one of the residents and helping her to remember her life before entering the home. We spoke to the staff about their training and how they put this into practice. Staff talked about the different training they have had in how to support people with dementia. The company employs a specialist trainer who supports them if a residents needs change and if there are any issues related to dementia. Staff said they have recently attended equality and diversity training. We discussed the content of this and found that during the conversation it was evident that staff were putting this knowledge into their practice. The staff also spoke about the activities they carry out during the day whilst carrying out caring duties. These included singing and dancing and reminiscence. They said they like to spend the time with each resident and make it good quality. We talked about how they could further develop this using all the different skills each of the team members possess. What the care home does well: One of the staff has taken on the additional role of activity coordinator and has been able to arrange some different activities. There are regular outside entertainers coming in to the home to provide activities like music and exercise. Different activities are organised in the two lounges. Residents have the choice of whether to join in the different activities on offer or not. Staff have received good training, relevant to the needs of the residents and are able Care Homes for Older People Page 4 of 8 to demonstrate how they put it into practice. Staff are enthusiastic and motivated. They have good support from the manager in the home who recognises and builds on their strengths. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 or Textphone: or Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!