Latest Inspection
This is the latest available inspection report for this service, carried out on 31st December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Willowmead Residential Home.
Annual service review
Name of Service: Willowmead Residential Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michelle Love Date of this annual service review: 2 0 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Wickham Bishops Road Hatfield Peverel Essex CM3 2JL 01245381787 01245382356 managerw@goldcarehomes.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: GCH (Willowmead) Ltd Number of places (if applicable): Under 65 Over 65 62 0 0 62 The total number of service users accommodated in the home must not exceed 62 persons Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Willowmead is a residential home that offers accommodation for up to 62 older people requiring support with personal care who may also have dementia. The home is part of the Gold Care Homes group. Willowmead is divided into two completely separate buildings/units known as Hatfield and Wickham. Accommodation is provided on two floors of each building, with lounge and dining facilities on the ground floors. Passenger lifts in each unit provide access to the upper floors. There are fifty-six single bedrooms and three double bedrooms between the two
Annual Service Review Page 2 of 7 buildings. Hatfield has a main lounge, smaller visitors lounge and a dining room. Wickham has one lounge/dining room. Residents have access to a large garden to the rear and side of the buildings. Willowmead is located in a rural setting and reached via a narrow public lane with no footpath. Visitors are able to park in front of the properties. The nearest town/village is Hatfield Peverel, which is approximately 2 miles away. There are no direct public transport links. The current fees for privately funded people range from £450 - £550 per week depending on an assessment of care needs and room size (correct on 16/1/08). Different rates per bed are charged where local authorities are responsible for funding arrangements. Guides to the home, in the form of a Statement of Purpose and Service User Guide, can be obtained on request from the manager together with a copy of the latest inspection report. Inspection reports are also available on the CQC web site. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last Annual Service Review. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focusses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service, from staff who work in the home and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous Annual Service Review. What has this told us about the service? The home sent us their AQAA when we asked for it. It was clear and gave us all the information we asked for. It told us what the home does well, areas where they could improve and plans for future improvement. Information provided in the AQAA and in surveys confirms our judgement that the home is still providing a good service and that they know what further improvements they need to make. This was confirmed by comments received from people who live at Willowmead, for example, the home cares for residents without patronising them, I am feeling happy and secure and no longer lonely. The staff are very kind and make me feel special and carers are very friendly and do their job well. The AQAA tells us that each person at the home has a plan of care detailing their care needs and how these are to be met by staff. The AQAA also tells us that people are able to access appropriate healthcare professionals and services as and when required. Surveys returned from healthcare professionals recorded that peoples healthcare needs are properly monitored, reviewed and met by the care service. The AQAA details that feedback from external professionals who visit the home is generally very good and from evidence of satisfaction surveys returned to the home from relatives and other interested parties, there have been no negative comments regarding health and personal care issues. The AQAA details that an activities programme has been developed from the results of questionnaires and comments made by residents and relatives. There is recognition that the home needs to ensure that a range of activities is provided to meet the needs of all people living at Willowmead. Several surveys returned to us made reference under the heading of what could the home do better, to provide funding for more external trips into the community and provide for entertainment, especially for people Annual Service Review Page 4 of 7 who have dementia and/or poor cognitive ability. One survey recorded people who are able-look bored and I feel they should have more to do than just sit around, sleep or watch television. The AQAA details that within the last 12 months efforts have been made to improve the decor of the home. A number of bedrooms have been redecorated as they have become vacant, some flooring within the home has been replaced and other items of furniture have been purchased and replaced. The AQAA details that there is further planned refurbishment and redecoration within the next 12 months. The home continues to let us know about things that have happened since our last Annual Service Review and they show they manage issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who live there. The AQAA recorded that the home has not received any complaints and there have been no safeguarding referrals over the past 12 months. People who use the service felt confident that should they wish to make a complaint they will be listened to and appropriate action would be taken. The service has an effective quality monitoring system, which seeks the views of people who use the service and from those who are close to them. The results from September 2009 questionnaires were forwarded to us and were seen to be very positive. Comments included I have been impressed by the professional way the residents are treated. Care is taken never to patronise them. The activities on offer are never demeaning. My relative feels that they are special and are so happy. I have complete confidence in the staff, I am so pleased with the level of care my relative receives. Willowmead is their home and staff have become their family. They are treated with love and respect. We could not ask for more. Thank you all from the bottom of our heart and The staff are always welcoming and will always take time to answer any questions. It is obvious that the welfare and well being of the residents is paramount. The AQAA details that there is a good skill mix of staff employed at the home who are recruited in line with regulatory requirements so as to ensure peoples safety and wellbeing and staff are provided with appropriate training opportunities. Feedback from six staff surveys confirmed that people are recruited appropriately, that new people are given a comprehensive induction and that they feel supported by the manager and members of the management team. Staff working at the home recorded that they felt they met the needs of people living at Willowmead, that they worked well as a team and the atmospehere in the home was positive. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 19th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 7 Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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