Latest Inspection
This is the latest available inspection report for this service, carried out on 10th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Willowthorpe Care Home.
Annual service review
Name of Service: Willowthorpe Care Home The quality rating for this care home is: The rating was made on: two star good service 0 1 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Bijayraj Ramkhelawon Date of this annual service review: 1 0 0 9 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: High Street Stanstead Abbotts WARE SG12 8AS 01920871811 01920871821 Telephone number: Fax number: Email address: Provider web address:
www.bmcare.co.uk Colley Care Limited (Trading as B & M Care) Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 0 53 32 Bedrooms 2, 3 and 4 in the old Manor Building on the first floor must only be occupied by service users who have a high degree of mobility. No service user will be admitted or occupy these rooms that require a hoist or wheelchair. The home may accommodate one named female service user, under the age of 65 years, until the individual reaches the age of 65 or leaves the home. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Willowthorpe is a care home providing personal care and accommodation for 56 older people of whom 24 may have dementia. It is owned and managed by Colley Care Limited (Trading as B & M Care). The home is situated close to the River Lea in Stanstead Abbotts. Accommodation is provided on the ground and first floors with an additional Country Suite. All the bedrooms are for single accommodation with ensuite
Annual Service Review Page 2 of 5 0 1 1 0 2 0 0 8 shower facilities. Assisted bathrooms are provided on both floors. There is a passenger lift. The home has extensive gardens that are secured, well maintained and easily accessible. There are enclosed courtyards, all of which are part of the overall landscaping of the site. A copy of the Statement of Purpose, Service users Guide and the latest inspection report is available on request from the care home. The current weekly fees as at (10/09/2009) range from £750 to £800. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have asked for or received about the home, since the last inspection. This information included the Annual Quality Assurance Assessment (AQAA), sent by and returned to the Commission from the homes manager. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also provides some statistical information about the service.The information provided in the AQAA was also checked against the findings as set out in the last inspection report. What has this told us about the service? The manager returned the completed annual quality assurance assessment (AQAA) and we looked at the information provided. In our judgement the home is still providing an good service. Information taken from the AQAA states that home carries out its own quality assurance survey by seeking the views of residents, relatives and other health professionals. The management team is open and transparent in the day to day running of the home and is continuously seeking to improve the quality of service provision. As stated in the AQAA, the registered manager will within the next twelve months landscape the grounds to enhance all areas so that residents can access and enjoy the environment and river views; provide more seating areas, arbours and gazebos; develop a new activity room accessible to all residents; organise more outings for residents; increase the involvment of outside advocacy services and agencies and work towards accreditation in dementia care. With regard to equality and diversity, the registered manager has stated in the AQAA that all staff are trained in Equality and Diversity and the home has a policy and procedures in place for dealing with such issues should any arises. The staff team is from a multicultural background and have varied skill mix. The home offers religious services for residents from the local churches and other beliefs. What are we going to do as a result of this annual service review? We can inspect the care home at any time if we have concerns about the care provided but there is no indication that an inspection is required in the immediate future. The next key inspection of the service will be undertaken within 1 year of the date of this review unless information received suggests that an earlier visit is necessary. As with all care services, information will continue to be gathered over the intervening period. The homes performance will be subject to a process of continual assessment and evaluation in the light of any information received, with appropriate regulatory action being taken as indicated. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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