Latest Inspection
This is the latest available inspection report for this service, carried out on 27th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Winslow Court.
Annual service review
Name of Service: Winslow Court The quality rating for this care home is: The rating was made on: two star good service 2 3 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jean Littler Date of this annual service review: 2 2 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Winslow Rowden Bromyard Herefordshire HR7 4LS 01885488096 01885483361 neilbagley@rowdenhouse.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Winslow Court Limited Number of places (if applicable): Under 65 Over 65 24 0 The maximum number of service users who can be accommodated is: 24 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Learning Disability (LD) 24 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Winslow Court is a residential centre for twenty-four adults with severe learning disabilities and complex behaviours that can challenge services. It is purpose built and is divided into four units, each of which accommodates six people. The units are based around a central courtyard. There are communal facilities on site including a computer room, art, pottery and music rooms, a separate leisure complex and large wooded grounds. The grounds extend to twenty-six acres and there is also a school on the site that is run by the same organisation. The Home is owned by Winslow Court Ltd. The
Annual Service Review Page 2 of 6 2 3 1 0 2 0 0 8 Company comes under an umbrella organisation called Senad. The Home is supported by on site company training, health and safety, and human resources departments.Information about the Home is available from the Home on request. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, since the last key inspection. This included:The annual quality assurance assessment (AQAA) that was sent to us by the service in September 2009. The AQAA is a self-assessment form that enables the manager to demonstrate how well desired outcomes for the people using the service are being met, it also gives us some numerical information about the service. What the manager has told us about things that have happened in the service, these are called Notifications and are a legal requirement. We sent surveys to a sample of residents, relatives, health and social care professionals and staff. What has this told us about the service? The AQAA contained most of the information that we had asked for. It showed that the requirement regarding the management of medication, made at the last inspection, had been addressed; that annual checks have been carried out on equipment and that company policies were all reviewed in July 2008. There has only been one change to the resident group this year. The AQAA contained details about new developments to the service that have been made in the last year. Some of these will have a direct benefit for residents. There are also clear plans for further improvements over the next year. Examples of these included:From the 1st October 2008 we returned to individual food budgets for each bungalow. This has enhanced the inclusion of the service users in the menu planning and meal preparation. This particular area has been supported by the ASDAN learning award programme, as service users have been encouraged to access the local shops to demonstrate their newly developed skill and participation in budgeting and grocery shopping for the independent living module; We now plan start offering the Duke of Edinburgh award scheme; We have revised the medication policy, all bungalows now have a medication fridge and our on site nurses now complete monthly medication inspections; All unit managers have completed the Hereford Safeguarding Adults training designed specifically for senior staff; We have a plan set up to develop individual garden space for each bungalow; We have established the perimeters for a partnership with a charity that will provide us with on-site training and support for our new Horticultural social enterprise. Three complaints have been received by the Home since the last key inspection. One of these has also come to us, but it is not concluded yet. There have been two safeguarding issues relating to staff conduct towards residents. These were well managed and the service cooperated fully with the local safeguarding procedures. Surveys were returned by three resident, one relative, one health professional and five staff. The health professional said she has been involved with a newly placed person so cannot provide much feedback. The relative gave positive feedback and indicated that Annual Service Review Page 4 of 6 communication is effective. The residents were supported to complete the forms by relatives or keyworkers. The feedback was also positive. One said he does not know how to make a complaint, so the manager should ensure people are regularly reminded about this. One said he likes it when it is quiet and he enjoys his work placement on a farm. He does not like it when others are noisy. Another person said he likes the activities arranged and visiting friends in other bungalows. Staff gave mainly positive feedback. Comments included, We support people to attend college courses, offer a range of ASDAN modules, and give support to meet individuals needs; We provide an excellent service and keep moving forward with the times. Some ideas for improvements have been fed back to the manager for consideration. The evidence indicated that people are being appropriately supported in the way they need and prefer and that the service is improving. What are we going to do as a result of this annual service review? We will continue with our inspection plan. We will carry out a key inspection by 23rd October 2011. Annual Service Review Page 5 of 6 Reader Information
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