Latest Inspection
This is the latest available inspection report for this service, carried out on 29th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Winterton House.
Annual service review
Name of Service: Winterton House The quality rating for this care home is: The rating was made on: two star good service 2 8 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jackie Date Date of this annual service review: 2 9 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 5 Epping New Road Buckhurst Hill Essex IG9 5JB 02085041183 02085590818 wintertonhouse@hotmail.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Ms Jaya Ramjibhai Hira Number of places (if applicable): Under 65 Over 65 9 0 0 9 The maximum number of service users who can be accommodated is: 9 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Dementia - Code DE Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Winterton House is a care home registered to provide personal care and accommodation for nine older people, some of who may have dementia. All bedrooms are single without en suite, but there are sufficient separate toilets and bathrooms. Three bedrooms are situated on the ground floor and the remainder on the first floor. As the home does not have a passenger lift any people who are accommodated in an upstairs bedroom must be mobile and able to climb the stairs. The large detached
Annual Service Review Page 2 of 6 None 2 8 1 0 2 0 0 8 house is situated in its own grounds with a large secluded garden. The home has its own transport (mini bus) and designated driver to take people out. The proprietor is also the registered manager. She holds registered nursing qualifications in both general and mental health nursing. A copy of the Statement of Purpose and Service User Guide is made available to people and a copy of the most recent inspection report is available on request. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA), which was completed and sent to us by the registered manager. This is a self assessment process, which all providers are required to complete once a year. It focuses on how well outcomes are being met for people using the service. It also provides us with some statistical information about the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. Information about how the service has managed any complaints. Any surveys returned to us by people using the service and from staff. The previous key inspection. What has this told us about the service? At the last key inspection on 28th October 2008, the home was assessed as being a good service. Since that time there has been one anonymous complaint received by the Commission. This was dealt with under the local authority safeguarding procedures. Social workers visited the home and spoke to people living there and their relatives. Feedback was very positive about the quality of the care provided. The conclusion was that the concerns were not substantiated. The service completed an AQAA and this was returned by the due date in September 2009. The AQAA indicated that the home continues to provide a good service. It also identified what further improvements they wish to make. Surveys were returned by one healthcare professional, seven staff and five people living at Winterton House. A healthcare professional said: I see an excellent environment and very organised. Staff said: The home provides good care for service users and understands the clients needs. Winterton House is a small care home and very well organised and clean. All the residents are very happy and content. People living at Winterton House or relatives on their behalf said: Comfortable bedrooms and quite good meals. Annual Service Review Page 4 of 6 I am well looked after and cared for. It is very homely here. Im treated as an individual. The staff are friendly and very kind to me. I think this is a very well run care home and would not hesitate to recommend this to family and friends. The home provides good meals and comfortable accommodation. More outings would be better. The home caters for my mums dementia and updates medication in consultation with the memory clinic. She and all at the home are well cared for and staff are always available if she needs extra attention. We as a family are completely satisfied with mums care. A monitoring visit carried out by the local authority in May 2009 concluded that residents were well cared for and that staff numbers were appropriate. The AQAA (Annual Quality Assurance Assessment) identified improvements in the previous year and this included: Continuous dementia awareness and in-house training for the staff. Documents for Preferred Place of Care are now in place. Those Staff, who do not have, are working towards NVQ Level 2. The introduction of more individual activities. Some improvements in the environment. This included the completion of double glazing in all the rooms. New Secured Front Gates. Some bedrooms have been decorated. New and improved radiator tops and sills. A new minibus with a tail lift. The AQAA identified future planned improvements including: Ongoing training for all staff including NVQ level 2 and building on staffs knowledge and experience of working with people with dementia. Ongoing improvements to the environment. The home always notifies the Commission of events affecting people who use the service as required under Regulation 37 of the Care Homes Regulations 2001. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do an unannounced key inspection 15th October 2010 However, we can inspect the service at any time if we have any concerns about the quality of the service or the health and safety of people using the service. Annual Service Review Page 5 of 6 Reader Information
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